On Call Coordinator III / Operations Support Admin (Weekend)

The Amphibious Group•Orlando, FL

2d•Onsite

About The Position

The On-Call Coordinator III is an advanced-level operations and dispatch position responsible for overseeing and coordinating all aspects of the Amphibious Medics On-Call Response Program. This role serves as a primary point of contact for clients, employees, providers, and field personnel, ensuring timely injury response, effective resource deployment, and seamless operational support. The Coordinator III independently manages scheduled and on-demand eVisit requests, dispatches field technicians, coordinates medical services, and oversees incident workflows from initial notification through resolution. In addition to on-call response duties, this position provides operational support within the Orlando office, assisting inventory department as business needs require. eVisits are face-to-face, real-time video medical visits used to support clients in the assessment, documentation, coordination of care, and claims management following workplace injuries and illnesses.

Requirements

2-4 years of experience in 911 emergency medical response
Proficient in Microsoft Office
Bilingual in Spanish
NREMT or State EMT-B (or above)
High School Diploma (or equivalent) required

Nice To Haves

Experience in dispatching, emergency response coordination, healthcare operations, or a related field
Ability to work independently and make sound decisions in fast-paced environments.
Strong multitasking, organizational, and problem-solving skills.
Excellent verbal and written communication abilities.
Comfortable utilizing multiple software platforms, communication systems, and documentation tools simultaneously.
Ability to remain calm and professional during high-pressure situations.
Proficiency with Microsoft Office applications and web-based business systems.
Experience coordinating mobile workforce operations or field service dispatching.
Experience in occupational health, workers' compensation, healthcare administration, EMS, public safety dispatching, or emergency response operations.
Familiarity with inventory management and order fulfillment processes.
Leadership experience or demonstrated ability to support team development and operational excellence.
Some furthered education (i.e. college, vocational school, etc.)
Phone experience, either in an office, dispatch, or recruiting environment
1 year experience in an administrative / office environment.

Responsibilities

Coordinate and manage active workplace injury incidents from initiation through completion.
Conduct and schedule eVisit appointments via video and telephone platforms.
Dispatch and coordinate field technicians, medical providers, and other response resources as required.
Communicate effectively with clients, injured employees, medical providers, and internal teams throughout the response process.
Collect, document, and maintain accurate incident records and case documentation.
Monitor multiple communication channels simultaneously while prioritizing urgent requests.
Guide callers through triage, injury reporting requirements, and next-step recommendations.
Ensure service level expectations and response time objectives are met.
Assist with inventory management, order fulfillment, stocking, and supply organization within the Orlando operations facility.
Support cross-functional departments with administrative and operational initiatives as required.
Identify workflow improvements and assist in training or mentoring less experienced coordinators.
Maintain a high level of professionalism, confidentiality, and customer service during all interactions.