On-Call Snow Operations Coordinator
About The Position
When winter weather hits, quick communication and reliable follow-through matter. Exterity is seeking dependable, responsive team members to support our snow operations throughout the winter season. As a Seasonal Snow Operations Coordinator, you will help monitor incoming client requests, connect with the appropriate service partners, and ensure time-sensitive issues are addressed quickly and consistently. You will play an important role in supporting Exterity’s 24/7 centralized Service Operations Center and helping keep services moving during active winter weather events.
Requirements
- Dependable, responsive, and committed to assigned shifts
- Comfortable working independently
- Calm and professional when handling urgent or time-sensitive requests
- Organized and attentive to follow-up details
- Able to learn new technology and workflow systems quickly
- Strong written and verbal communication skills
- Comfortable communicating with clients, service partners, and operational leaders
Nice To Haves
- Prior customer service, dispatch, operations, or service-coordination experience is helpful but not required
Responsibilities
- Monitor and respond to incoming snow-service requests
- Contact the appropriate service partner and confirm that action is underway
- Track open requests and follow up until the appropriate next step has been taken
- Document updates and maintain accurate case information in Exterity’s systems
- Escalate urgent or unresolved issues to the appropriate operational leader
- Provide clear, thorough handoffs to the next shift
- Communicate professionally with clients, service partners, and internal team members
- Help meet client response requirements, including service windows as short as four hours
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
