On-Call Catering Server

SSA Group, LLC • Oakland, CA

4d • $28 - $33 • Onsite

About The Position

SSA has partnered with cultural attractions for over 50 years to design the hospitality experience journey, allowing partners to remain mission-focused. We integrate admissions, culinary, and retail with innovation and human connection to create a seamless guest journey. Our approach, 452 Hospitality, is built on people, innovation, and operational intelligence to create special moments with lasting impact. This role is for a Server in Catering.

Requirements

• Strong interpersonal and communication skills.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Ideal candidate is a team player, personable, professional, upbeat and energetic, and takes initiative.
• Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.
• Uphold a professional appearance and mannerism.
• Maintain a clean, safe, and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.

Nice To Haves

• Catering and/or event industry experience a plus.

Responsibilities

• Serve guests according to the requested serving style with direction from supervisors and/or managers.
• Communicate with expos and kitchen staff to ensure orders are correct.
• Remain knowledgeable of all menu items and dietary/allergy information to share with guests.
• Deliver warm, welcoming, and memorable experiences for every guest and client, embodying 452 Hospitality.
• Oversee quality, product levels, and inventory of product.
• Fulfill guest needs quickly and efficiently, and resolve complaints effectively.
• Meet expectations for proper setup, execution, breakdown, and cleanup of each catered event.
• Execute back of the house, front of the house, and side work duties for overall productivity of banquet events as assigned.
• Express knowledge of menus, food presentation, and food service techniques with guest service in mind.
• Perform strenuous manual labor as required, including equipment storage, event setup, and tear down of tables and chairs.
• Support placement, movement, and storage of rental orders, buffet cards, and catering items.
• Support Catering Supervisors and Catering Operations Manager with problems during events and provide creative solutions.
• Maintain a friendly and approachable attitude towards the client, guests, and staff.
• Communicate clearly and openly with leaders for overall success.
• Display a sense of urgency at all times.
• Uphold a professional appearance and mannerism.
• Maintain a clean, safe, and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.
• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
• Focus on removing barriers and empowering growth and opportunity for team members at all levels.
• Lead by example through Sustainability/Conservation efforts; display knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Engage with SSA/Unit in driving community effort through engagement activities and focus on opportunities of giving back.
• Perform other tasks as deemed necessary.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program: Get access to a portion of earned wages before payday.
• Meal Plan & Employee Discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
• Tuition Discount through Partnership College.
• Up to 8 hours of Bereavement Leave
• Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed