IN PERSON Crisis Advocate Hotline On Call

Next Door Solutions to Domestic Violence • San Jose, CA

5d • Onsite

About The Position

This position is responsible for covering shifts when needed and providing crucial support to hotline callers. This bi-lingual advocate will provide information on agency programs and services, give referrals to community resources, support callers with safety planning and handle intake for women and children seeking shelter.

Requirements

• BA degree or equivalent experience in non-profit agency.
• Bi-lingual English/Spanish
• Direct service experience in client-centered counseling and crisis intervention and experience working with victims/survivors of domestic violence from diverse backgrounds.
• Excellent communication and interpersonal skills with the ability to work as part of a team, exhibit flexibility, work under pressure in a crisis atmosphere and meet assigned deadlines.
• Knowledge of trauma-informed services.
• Ability to complete 40-hour domestic violence training program.

Responsibilities

• Act as the first point of contact for Next Door Solutions’ clients and the community; answer hotline calls in a supportive and client –defined way providing crisis counseling, safety planning and accurate information about Next Door Solutions’ services and referrals to community resources; conducting intake interviews and assessments; and advocating on behalf of clients with other agencies.
• Provide trauma informed safety planning, crisis counseling services and support to shelter residents as needed.
• Compile statistical data as required
• Perform other related duties and assume other responsibilities as required in furthering the Agency mission, goals and objectives as directed by supervisor.

What This Job Offers

• Career Level: Entry Level