On Call Banquet Captain

HEI Hotels & Resorts•Houston, TX

1d•Onsite

About The Position

The Laura Hotel is seeking passionate, hospitality-focused individuals to join their team and create memorable guest experiences. The On Call Banquet Captain will lead the banquet team in serving guests during banquet functions to ensure a positive guest experience. This role involves checking banquet event orders, ensuring room setups are accurate, maintaining cleanliness of public areas, communicating with group representatives and the catering office, coordinating with banquet staff, and operating as a banquet server. The captain will also be responsible for inspecting banquet areas at the end of functions, recapping banquet checks, and knowing menu details to explain ingredients and preparation methods to guests. The position requires compliance with attendance rules and availability for regular work, as well as performing other assigned duties.

Requirements

Hotel experience preferred.
Superior communication skills to provide information and associated services to hotel management and guests.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
Ability to work effectively under time constraints and deadlines.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

Check server and house person Banquet Event Orders (BEO) to ensure that all information is accurate.
Check room set-up to see that BEO directions are completely followed.
Ensure that all public areas are neat and clean.
Make contact with group representatives.
Explain how to make contact if needed throughout function.
Communicate all BEO changes to catering office and affected departments.
Coordinate with banquet staff set-ups, changes, and time schedules for all functions.
Operate as a banquet server; setting-up, greeting and serving the guest and breaking-down the function.
Inspect banquet areas at end of function to ensure all equipment is returned to its proper area and all areas are clean.
Recap all banquet checks at end of each day and turn in to Night Audit.
Know the menu for each function served and be able to explain the major ingredients and preparation method for each item to be served.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.