On Call Back Waiter - Arctic Club Hotel

Oxford Suites & Hotels•Seattle, WA

3d•Onsite

About The Position

The Back Waiter at one of Oxford’s luxury or boutique-style hotels is responsible for providing support and relief for restaurants, bar, and banquet staff. This position is responsible for various duties in both front and back of house operations in the restaurant, bar, and banquets while adhering to sanitation and cleanliness standards. The Back Waiter plays a key role in striving to meet and exceed Four-Star service standards, delivering high-quality service and amenities with strong attention to detail, ensuring excellence in every guest interaction, and consistently exceeding expectations.

Requirements

Food handler’s license and liquor server permits as required by state law (or ability to obtain)
Proof of eligibility to work in the United States
Reliable transportation to and from work
Ability to work a flexible schedule including evening, weekends and holidays
Reliable and consistent attendance
Professional Appearance - Presents a professional and polished look
Customer Service – Understands and meets the needs of guests
Team Orientation – Works cooperatively with others, assisting voluntarily
Stress Management – Exhibits self-awareness and self-control in pressure situations
Company Character – Supports company vision and values

Nice To Haves

High School Diploma or GED preferred
1+ years Previous food & beverage experience preferred
Previous hospitality experience preferred

Responsibilities

Greet all guests upon arrival with a polished and professional demeanor.
Seat guests and provide menus to guests in a friendly, professional, and timely manner.
Maintain knowledge of menu of restaurant and bar specials, offering expert-level recommendations to enhance guest experience and anticipate guest needs, delivering personalized, luxury-level service.
Ensure tables are set and meet restaurant and bar cleanliness standards, retrieve and deliver food and beverages in a timely manner, bus and clean tables after each guest use.
Assist In Room Dining by taking guest orders following phone etiquette guidelines, delivering food to guest rooms, and following the restaurants pick up procedures.
Support banquet staff if needed by ensuring banquet space is set-up and service delivery is carried out according to guest expectations and BEO.
Multi-task with an impeccable eye for detail to ensure accuracy and efficiency while adhering to sanitation, safety, and alcohol control policies.
Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures.
Be knowledgeable about and able to respond to emergency situations.
Report any maintenance repairs needed immediately to the supervisor or General Manager.
Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations.
Handle guest complaints, requests, and concerns with professionalism and discretion, using the Oxford Collection guest recovery, and service gestures consistent with Forbes service standards.
Communicate clearly and effectively with guests and kitchen staff.
Effectively listen, understand, clarify, and resolve concerns raised by coworkers and guests.
Maintain integrity, confidentiality, and sensitivity when working with both internal and external guests.
Communicate effectively with all hotel staff to ensure smooth delivery of services.
Complete a daily activity log with pertinent shift information for co-workers and leadership team.
Obtain sales leads for the sales department.
Adhere to attendance policies and maintain regular availability for scheduled shifts.
Other Hotel related duties as assigned.