Omnissa Workspace ONE
HEXAWARE•United States,
•Onsite
About The Position
The role is based onsite in Atlanta, Georgia, five days per week, and is full-time W2. The position focuses on developing and maintaining operational reporting and analytics using ServiceNow and Power BI, while supporting endpoint technologies including Omnissa Workspace ONE and Microsoft Intune. It partners with engineering, operations, security, service management, and leadership teams to define reporting requirements, improve reporting processes, monitor endpoint performance and compliance, and help resolve incidents.
Requirements
- Experience developing automated reporting solutions using Power Automate, PowerShell, Python, or similar automation frameworks.
- Experience supporting or using Omnissa Workspace ONE and Microsoft Intune.
- Medium-level knowledge and experience with Apple macOS support and troubleshooting.
- Troubleshooting methodology skills.
- Ability to document incidents and problem resolutions carefully and accurately.
Nice To Haves
- Experience with change management concepts, tools, and implementations.
Responsibilities
- Develop and maintain ServiceNow reports, dashboards, performance analytics, and data extracts for operational and management reporting.
- Design and develop Power BI dashboards and executive-level reporting using ServiceNow and other enterprise data sources.
- Build data models, measures, KPIs, and visualizations that provide insights into operational performance, compliance, service health, and engineering effectiveness.
- Identify opportunities to improve reporting efficiency and accuracy through automation, scripting, APIs, and workflow technologies.
- Automate recurring reporting activities, data collection, validation, distribution, and notifications.
- Partner with engineering, operations, security, service management, and leadership teams to define reporting requirements and translate them into measurable KPIs.
- Support and use Omnissa Workspace ONE and Microsoft Intune technologies.
- Monitor system performance, compliance, and logging/monitoring.
- Collaborate with engineering teams to resolve incidents using log data.
- Collaborate with security and compliance teams to support endpoint protection and policy enforcement.
- Document incidents and problem resolutions carefully and accurately.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
