Omnimax & Featured Experiences Lead

St. Louis Science Center•St. Louis, MO

11d•Onsite

About The Position

The Omnimax Theater & Featured Experiences Lead is part of a team that operates shows in the Omnimax Theater and Pulseworks simulators, including the Adventure Pod, Flight Simulators, and VR Transporter. The role coordinates guest flow and provides immersive experiences through exceptional customer service and professional show presentation. This full-time lead works under the Omnimax & Featured Experiences Supervisor and provides operational stability and leadership across venues under the Supervisor’s direction. Leads must be available to work weekends, holidays, and occasional evenings.

Requirements

High school diploma or GED.
Excellent customer service and communication skills.
Ability to work with large groups, including large groups of children.
Ability to respond effectively and promptly to unforeseen circumstances, changes, or emergencies while managing large crowds.
Ability to conduct cash and credit card transactions accurately and efficiently.
Critical-thinking skills to understand equipment operation and basic troubleshooting of multimedia systems.
Basic computer operation skills and familiarity with a variety of user interfaces, such as Windows, Mac, and tablets.
Ability to lift more than 20 pounds.
Ability to stand for long periods.
Ability to bend, kneel, or squat repeatedly throughout the day.
Ability to go up and down steps with reasonable proficiency during the day in a theater with stadium-style seating.
Ability to lift and handle cleaning equipment such as brooms and dust pans.
Ability to make clear announcements over a public address system.
Standard day and night vision and hearing, with correction as needed.

Nice To Haves

Some college or technical school.
Customer service experience, especially in similar venues or environments.
Technical experience in a similar venue, live theater venue, or general technical experience with audiovisual show presentation.

Responsibilities

Create and maintain a safe, enjoyable guest experience at the OMNIMAX Theater and Pulseworks Simulators.
Ensure the team operates equipment properly and interacts appropriately with guests in the Supervisor’s absence.
Maintain a friendly, professional atmosphere focused on high-quality guest experiences.
Proactively engage with guests about the venues and the Science Center, anticipate access or other needs, and assist guests, including those with mobility, hearing, vision, cognitive, or sensory needs, families with small children, and elderly guests.
Safely and properly operate the Adventure Pod, Flight Simulators, and VR Transporter.
Train and inform guests using the Pulseworks simulators and ensure their safety.
Safely and properly operate the IMAX Dome with Laser projection and sound system, accompanying media, and ADA equipment.
Scan tickets and clean the theater between shows.
Maintain the theater environment by limiting outside noise and light and presenting shows professionally without disrupting the movie experience.
Make welcome, departure, and necessary emergency announcements over a public address system.
Conduct ticket transactions for all venues and recommend options based on guests’ ages, demographics, and interests; sell simulator tickets according to safety guidelines and restrictions.
Monitor guest behavior and enforce basic safety, security, and emergency procedures.
Assist with maintenance of theater and simulator equipment.
Perform other duties as assigned.