Coordinator, Sports Experiences

TKO•Dallas, TX

About The Position

The Coordinator, Sports Experiences coordinates hotel reservations for large-volume sporting events using the company’s reservation system. The role involves negotiating hotel contracts, managing hotel inventory, communicating with customers, and handling last-minute changes leading up to events. It is a fast-paced position requiring the ability to manage multiple tasks and projects, meet deadlines, and deliver positive customer experiences. The Coordinator supports events and clients including U.S. Soccer, US Youth Soccer, IMG Academy, PGA of America, X-Games, USA Football, and MLS Next. The position may involve onsite event support and travel of less than 10%. The employee must be adaptable with work and travel schedules and available for travel, which may include extended hours at night, on weekends, and on holidays. Duties and responsibilities may change at any time.

Requirements

Bachelor’s degree in hospitality, sports management, business, or a related field.
At least 1 year of experience in the sports, travel, and/or hospitality industry.
Proficiency in Microsoft Office applications, particularly Excel and Outlook.
Ability to perform the essential duties at a high level.
Ability to manage multiple tasks and projects simultaneously and consistently meet deadlines.
Adaptability with work and travel schedules, including availability for extended work hours at night, on weekends, and on holidays.

Responsibilities

Provide exceptional customer service to customers attending events.
Contract and negotiate hotel agreements with properties based on event requirements.
Work with the marketing department to create and distribute consistent event-related communications.
Create event and hotel builds in the proprietary reservation system.
Manage hotel inventory daily across markets for city-wide events.
Optimize sales and maintain strong hotel relationships in markets.
Help travelers with reservations and resolve guest-related issues, including during event weekends.
Manage last-minute changes leading into events.
Compile and maintain event summary information, and track historical sales and hotel reporting.
Develop knowledge of events to support customers on inbound calls, including during scheduled phone hours.
Audit hotel rooming lists to ensure reservation accuracy.
Support accounting with reconciliation and collections.
Assist with onsite needs, fulfillment, and hospitality services.