Coordinator, Sports Experiences

TKO Group Holdings, Inc•Dallas, TX

About The Position

The Coordinator, Sports Experiences coordinates hotel reservations for large-volume sporting events in the company’s reservation system, such as events involving many traveling teams. The role negotiates hotel contracts, manages hotel inventory, communicates with customers, and handles last-minute changes before events. It is fast-paced and requires managing multiple tasks and projects, meeting deadlines, and delivering strong customer experiences. Clients include U.S. Soccer, US Youth Soccer, IMG Academy, PGA of America, X-Games, USA Football, and MLS Next. The position also supports event communications, reservation and hotel setup, customer inquiries, reservation audits, reporting, accounting reconciliation and collection, and onsite hospitality needs. The role requires adaptability in work and travel schedules and less than 10% work-related travel; extended hours may be needed during nights, weekends, and holidays.

Requirements

Bachelor’s degree in hospitality, sports management, business, or a related field.
At least 1 year of experience in the sports, travel, and/or hospitality industry.
Proficiency in Microsoft Office applications, particularly Excel and Outlook.
Ability to perform the listed essential duties at a high level.
Ability to manage multiple tasks and projects, meet deadlines, and adapt to a fast-paced environment.
Availability to travel for work and adapt to work and travel schedules, including possible extended hours during nights, weekends, and holidays.

Responsibilities

Provide exceptional customer service to customers attending events.
Contract and negotiate hotel agreements according to event specifics.
Work with the marketing department to create and distribute consistent event-related communications.
Create events and hotel builds in the proprietary reservation system.
Manage hotel inventory daily across markets for city-wide events.
Optimize sales and maintain strong hotel relationships in event markets.
Assist travelers with reservations and resolve guest-related issues, including during event weekends.
Manage last-minute changes leading into events.
Compile and maintain event summaries, track historical sales, and prepare hotel reporting.
Learn event details to support inbound customer calls, including during scheduled phone hours.
Audit hotel rooming lists to ensure reservation accuracy.
Support accounting with reconciliation and collection processes.
Assist with onsite needs, fulfillment, and hospitality services.
Travel for work as needed; travel is expected to be less than 10%.
Adapt to work and travel schedules that may include extended hours during nights, weekends, and holidays.