Omnichannel Retail Associate

New York Hall of ScienceNew York, NY
$0 - $18Onsite

About The Position

We are seeking an enthusiastic and customer-oriented Omnichannel Retail Associate to join our team at the New York Hall of Science. The ideal candidate will have a passion for science education, excellent communication skills, and a strong understanding of omnichannel retail strategies. As an Omnichannel Retail Associate, you will play a key role in providing exceptional customer service, managing our retail operations across multiple channels, and enhancing the overall visitor experience.

Requirements

  • Strong interpersonal skills and a genuine passion for providing excellent customer service.
  • Proficiency in using POS systems and online retail platforms.
  • Excellent communication skills, both verbal and written.
  • Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
  • Flexibility to work weekends, holidays, and occasional evenings as needed.

Nice To Haves

  • Previous experience in retail sales, preferably in a museum, science center, or educational environment.

Responsibilities

  • Greet and assist visitors in a friendly and professional manner.
  • Provide information about NYSCI exhibits, programs, and products.
  • Address customer inquiries, concerns, and feedback promptly and effectively.
  • Manage inventory and stock levels across multiple sales channels, including in-store, online, and mobile.
  • Process online orders, including order fulfillment, packaging, and shipping.
  • Ensure accuracy of product listings, pricing, and promotions across all channels.
  • Monitor and respond to customer inquiries and reviews on online platforms.
  • Collaborate with the Marketing team to develop and execute omnichannel marketing campaigns.
  • Proactively engage with visitors to promote retail products and membership opportunities.
  • Drive sales by recommending relevant products and upselling add-ons or upgrades.
  • Process transactions accurately and efficiently using our POS system.
  • Maintain a clean, organized, and visually appealing retail environment.
  • Execute merchandising plans to highlight featured products and promotions.
  • Monitor and replenish inventory as needed to ensure product availability.
  • Work collaboratively with colleagues across departments to ensure a seamless visitor experience.
  • Communicate effectively with fellow team members to coordinate tasks and share relevant information.
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