Omnichannel Retail Associate

New York Hall of Science•New York, NY

2d•$0 - $18•Onsite

About The Position

We are seeking an enthusiastic and customer-oriented Omnichannel Retail Associate to join our team at the New York Hall of Science. The ideal candidate will have a passion for science education, excellent communication skills, and a strong understanding of omnichannel retail strategies. As an Omnichannel Retail Associate, you will play a key role in providing exceptional customer service, managing our retail operations across multiple channels, and enhancing the overall visitor experience.

Requirements

Strong interpersonal skills and a genuine passion for providing excellent customer service.
Proficiency in using POS systems and online retail platforms.
Excellent communication skills, both verbal and written.
Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
Flexibility to work weekends, holidays, and occasional evenings as needed.

Nice To Haves

Previous experience in retail sales, preferably in a museum, science center, or educational environment.

Responsibilities

Greet and assist visitors in a friendly and professional manner.
Provide information about NYSCI exhibits, programs, and products.
Address customer inquiries, concerns, and feedback promptly and effectively.
Manage inventory and stock levels across multiple sales channels, including in-store, online, and mobile.
Process online orders, including order fulfillment, packaging, and shipping.
Ensure accuracy of product listings, pricing, and promotions across all channels.
Monitor and respond to customer inquiries and reviews on online platforms.
Collaborate with the Marketing team to develop and execute omnichannel marketing campaigns.
Proactively engage with visitors to promote retail products and membership opportunities.
Drive sales by recommending relevant products and upselling add-ons or upgrades.
Process transactions accurately and efficiently using our POS system.
Maintain a clean, organized, and visually appealing retail environment.
Execute merchandising plans to highlight featured products and promotions.
Monitor and replenish inventory as needed to ensure product availability.
Work collaboratively with colleagues across departments to ensure a seamless visitor experience.
Communicate effectively with fellow team members to coordinate tasks and share relevant information.