Omnichannel Account Manager

Fittes • Toronto, ON

11d • Hybrid

About The Position

At Fittes, we are a dynamic, female-owned-and-led product design company in Toronto, experiencing exciting growth. Our mission is to make mundane products exciting by elevating unloved items with fresh design, bringing a new-school approach to an old-school industry. We are a team of disruptors driven by ambition, creativity, and accountability, valuing collaboration, humility, and intentionality. We started with modular air registers and have expanded into multiple product categories, focused on building something extraordinary and long-lasting for both our customers and our people. This role offers an experienced, hands-on sales professional the opportunity to own and grow Fittes’ most complex national and large regional retail accounts. You will work closely with sales and account management teams to drive revenue growth and profitability through strategic execution and strong customer relationships. Since 2016, Fittes has grown rapidly with patented products, and in this role, you will see the direct impact of your work, receive mentorship, and be rewarded through performance-tied incentives. You will develop and execute data-informed sales strategies, owning the full omnichannel relationship with key CPG retail partners, aligning brick-and-mortar shelf strategy with digital marketplaces for consistent, profitable growth. Success is measured by revenue performance, account expansion, customer satisfaction, and securing incremental business.

Requirements

• Have 5+ years of experience consistently delivering results in CPG sales, account management, or a related commercial role within an omnichannel retail environment
• Have managed complex retail accounts and are comfortable owning revenue targets, forecasts, and expansion plans end to end
• Understand how brick-and-mortar retail and digital marketplaces work together, and know how to use digital shelf performance to inform in-store strategy
• Are highly data-comfortable — you can analyze sales trends, forecast demand, and turn insights into clear, actionable account plans
• Are a strong relationship builder who earns trust quickly and knows how to grow accounts through partnership, not pressure
• Are confident navigating negotiations and objections, using insight and preparation to close incremental business
• Enjoy being hands-on and strategic at the same time — you like setting direction, then rolling up your sleeves to execute
• Communicate clearly and proactively, and take pride in being a reliable, go-to partner for both customers and internal teams
• Thrive in fast-moving environments where ownership, curiosity, and follow-through matter more than rigid playbooks
• Google Suite - Advanced
• Salesforce - Advanced
• Avoma - Advanced
• Apollo - Advanced

Responsibilities

• Own revenue performance for assigned national and large regional retail accounts, delivering against clear B2B targets through a structured, measurable sales process.
• Drive account expansion and retention by growing both volume and product mix across existing partners.
• Build and execute Joint Business Plans (JBPs) that integrate in-store merchandising with digital shelf strategy to ensure consistent brand presence across channels.
• Use digital shelf performance and marketplace insights to validate demand and unlock expanded physical shelf space, off-shelf placements, and promotional opportunities.
• Partner with internal sales and marketing teams to plan and execute seasonal programs, promotions, and account-specific initiatives.
• Identify and close new revenue opportunities by working closely with customers to grow mutual value.
• Analyze historical sales data and market trends to forecast demand and inform account strategy.
• Monitor sales performance on an ongoing basis, proactively flagging risks and opportunities tied to sales or marketing activity.
• Support and optimize retail digital marketing initiatives in partnership with internal teams and retail partners.
• Act as the primary day-to-day contact for assigned accounts, building trusted, long-term relationships.
• Identify and secure net-new business opportunities within existing and new accounts.
• Navigate objections and negotiations with a solutions-oriented, insight-led approach.
• Execute promotional plans and influence product adoption across core and emerging product lines.
• Build deep product and category knowledge to clearly articulate Fittes’ value to retail partners.
• Keep accounts informed on key updates, including new product launches, events, operational changes, and recalls.
• Represent Fittes with consistency and credibility, reinforcing brand standards across all customer interactions.

Benefits

• Super-immersive learning environment and the opportunity to develop your career with us, if you can keep up
• Flexible and inclusive benefits including HSA
• Employee Stock Option Plan
• Hybrid work structure - we are committed to 3 days in office
• Open concept, bright, dog-friendly office vibe (our furry friends can’t wait to meet you!)
• Strict “No email/slack on phones” policy and “No email/slack outside of office hours” policy — we value our personal time and are committed to protecting this for our team members.
• Fully stocked kitchen with snacks and fresh fruit

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees