Omnichannel Project Manager

Real Chemistry

12h•Hybrid

About The Position

Real Chemistry is seeking a highly motivated individual with a product manager mindset to join us as a Director, Program Management. In this role, the 'product' is marketing programs for HCP and patient audiences delivered through omnichannel experiences. The ideal candidate will combine strategic thinking and Agile project management skills to guide the team through client engagement, working in close partnership with Paid Media, Experience Strategy, Client Service Creative, and Business Intelligence team members. You will also manage client internal teams and 3rd party vendors involved in the implementation of our offerings. This includes ensuring all business and functional workstreams are connected to a thoughtful strategy, successful client execution, ongoing oversight, and on-time, on-budget delivery of all program sprints. This is an opportunity to join an innovative and growing healthcare marketing company. We are establishing an Agile Program Management team focused on the delivery of modern marketing in healthcare, dedicated to specific clients. You would be joining at the ground floor to help establish the model and Agile Program Management function within the agency.

Requirements

10+ Years of product/project management
Demonstrated success leading workflow/process improvement initiatives
2+ Years of experience with a MarTech/AdTech ecosystem such as Salesforce, Veeva and/or Adobe
Strong working knowledge of the MarTech and AdTech space
Must be experienced with program workflows associated with setup and activation efforts of marketing and digital pharmacy ecosystems
Familiarity with pharmaceutical or healthcare marketing environments
Exceptional leadership, time management, facilitation, problem solving and organizational skills
Fluent in JIRA, MS Office, Copilot, Workfront, Asana
Resourceful problem solver and collaborative communicator

Nice To Haves

Familiarity with Digital Marketing, including SEO, Analytics, CRM, Email Marketing, Paid media and social media
BS in Information Technology, Computer Science, Digital Marketing, or equivalent experience
Understand the role of technology and digital in the healthcare marketing landscape

Responsibilities

Maintain team status, communication, and tracking deliverables for the team.
Collaborate with Account, Finance, and Tech teams to build timelines, workflows, RACIs, and track risks/issues.
Track client deliverables and manage delivery timelines.
Set up internal team status/reviews/meetings.
Make resourcing and budget decisions on who should be involved in each sprint cycle by discipline.
Support the development and management of project budget.
Work closely with project sponsor, cross-functional teams, and assigned resources of all levels to develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives.
Lead the project or sprint process and provide direction to ensure all sprints in the program plan are successfully brought to life.
Partner with the Enterprise Experience Lead to implement and maintain program initiatives that adhere to organizational objectives.
Determine prioritization of outstanding items to manage and successfully run projects/sprints.
Ensure active problem-solving, as well as develop and maintain risk management and mitigation strategies.
Maintain organizational standards of satisfaction, quality, and performance.
Serve as a digital translator across teams to ensure clarity, consistency, and risk awareness in all technical communications.