Omni Fraud Analyst (Asset Protection)

Knitwell Group • Pataskala, OH

8d • $65,000 - $75,000 • Hybrid

About The Position

The Omni Fraud Analyst is responsible for reviewing transactions, assessing fraud risk, and helping safeguard all KnitWell brands against fraudulent activity. This role uses KnitWell’s fraud management platforms and internal systems to monitor orders, identify emerging fraud patterns, support loss mitigation efforts, and communicate findings to leadership and cross-functional partners.

Requirements

• Excellent problem solving analytical and investigative skills, detail-oriented, independent thinking, and organizational skills.
• Strong verbal and written communication skills.
• Attention to detail is a must.
• Proficiency with MS Office suite with Excel skills.
• Ability to work flexible hours.
• Applicants to this position must be authorized to work for any employer in the US without sponsorship. We are not providing sponsorship for this position.

Nice To Haves

• Bachelor’s degree or equivalent experience, preferred.
• In depth knowledge of fraud management applications, a plus.
• Knowledge of fraud risks associated with credit and debit cards, preferred.
• 2 plus years of fraud prevention experience in the Omni retail environment, preferred.

Responsibilities

• Daily review of all orders held in the fraud review que through the fraud prevention systems.
• Responsible for ensuring the fraud que is cleared before end of day shipping cut-off.
• Identify, analyze, and communicate fraud patterns to management, and provide recommendations for loss mitigation as needed.
• Responsible for the monthly chargeback review and analysis of all uncaught fraudulent orders.
• Stay on top of current fraud trends and tactics. Analyze new fraud patterns and adapt detection strategies to address evolving threats effectively.
• Must be able to leverage multiple information sources, including websites and third-party tools, to research customer orders in a timely manner. Ensure transactions are valid, created for legitimate business reasons, and do not pose a reputational or financial risk to the company while maintaining a positive customer experience.
• In depth analysis of current fraud rings found based on fraud names, zip codes, velocity trends, e-gift cards, and emerging trends.
• Document and report findings from fraud investigations. Prepare detailed reports on fraud trends, incidents, and the effectiveness of implemented fraud prevention measures.
• Ad hoc scope analysis as needed.

Benefits

• A merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies.
• Support for your individual development plus opportunities for career mobility within our family of brands.
• A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities.
• Medical, dental, vision insurance & 401(K).
• Employee Assistance Program (EAP).
• Time off – paid time off & holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree