Omni Experience Manager - Bridge Street

Belk•Huntsville, AL

4d•Onsite

About The Position

The Omni Experience Manager drives store sales, key metrics, and profitability by leading fulfillment associates to deliver positive customer experiences through accurate, efficient, and timely execution of customer orders. The role collaborates across omni, operations, and selling teams to optimize performance and results. This is an exempt position with monthly bonus eligibility. The manager oversees fulfillment operations and resources, including the fulfillment room, customer pickup area, equipment, devices, communication boards, and supply levels. They use omni planning tools and reporting to plan labor and tasks, respond to forecasts and business needs, and align execution with company priorities. The role also develops, coaches, engages, and retains associates; supports recruitment, onboarding, and career development; and promotes compliance with inventory accuracy, asset protection, product protection, safety, and security standards.

Requirements

At least 3 years of retail leadership experience.
Dedication to customer experience excellence.
Ability to apply analytics, experience, and judgment to make timely and effective business, people, and profitability decisions.
Skills and experience to perform the role and a commitment to continuous learning.
Ability to develop others through mentorship, effective communication, and side-by-side coaching.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, as well as lift, carry, and move at least 40 lbs.
Ability to push or pull receiving equipment weighing up to 500 lbs.

Responsibilities

Take ownership and accountability for achieving store objectives and key metrics.
Inspire, motivate, and develop fulfillment associates to provide positive customer experiences and drive sales through accurate, consistent, and timely picking, packing, and shipping.
Coordinate the organization and maintenance of the fulfillment room, customer pickup area, equipment, devices, and communication boards.
Track supply usage and place replenishment orders while supporting store profit and expense goals.
Collaborate with merchandising, selling, and operations leaders on product, promotion, and pricing strategies.
Adapt strategies and shift resources in response to changing circumstances, forecasts, and business needs.
Participate in weekly leadership workload-planning meetings to prepare, plan, and schedule omni tasks and assignments in alignment with company priorities and processes.
Use omni planning tools and reporting to determine unit projections, required labor hours, and opportunities for improvement.
Build team knowledge of omni processes and procedures and model behaviors that foster excellence, teamwork, and results.
Set and communicate team priorities and expectations; review associate performance and provide coaching, teaching, and development.
Promote retention and engagement by recognizing individual contributions, celebrating achievements, and communicating activities.
Foster a positive store culture in which team members understand their role in store goals and feel valued and included.
Support timely recruitment and interviewing, facilitate career development conversations, and build a ready-now talent bench.
Oversee associate onboarding and ensure structured onboarding is completed.
Manage shortage control and inventory accuracy, ensuring compliance with asset protection, product protection, safety, and security requirements.