Omni Experience Manager - Bridge Street

Belk•Huntsville, AL

About The Position

The Omni Experience Manager drives store sales, key metrics, and profitability by leading fulfillment associates to deliver positive customer experiences through accurate, efficient, and timely customer order fulfillment. The role collaborates across omni, operations, and selling teams to optimize performance and results. This is an exempt position with monthly bonus eligibility. The manager develops and motivates the team, oversees fulfillment operations and resources, aligns omni work with store priorities, and supports associate hiring, onboarding, engagement, and development. The role also helps maintain inventory accuracy and ensures compliance with asset protection, product protection, safety, and security standards.

Requirements

At least 3 years of retail leadership experience.
Dedication to customer experience excellence.
Ability to use analytics, experience, and judgment to make timely and effective business, people, and profitability decisions.
Skills and experience to perform the role and a commitment to continuous learning.
Ability to develop others through mentorship, effective communication, and side-by-side coaching.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for product, and lift, carry, and move at least 40 pounds.
Ability to push or pull receiving equipment weighing up to 500 pounds.

Responsibilities

Demonstrate ownership, accountability, and initiative in achieving store objectives and key metrics.
Inspire, motivate, and develop fulfillment associates to deliver positive customer experiences and fulfill orders accurately, consistently, and efficiently.
Coordinate the organization and maintenance of the fulfillment room, customer pickup area, equipment, devices, and communication boards.
Track supply usage and place replenishment orders to maintain adequate supply levels while meeting profit and expense goals.
Collaborate with merchandising, selling, and operations leaders on product, promotion, and pricing strategies.
Adapt strategies and shift resources in response to changing forecasts and business needs.
Participate in weekly leadership workload planning meetings and ensure omni tasks and assignments are prepared, planned, and scheduled in alignment with company priorities and processes.
Use omni planning tools and reports to assess unit forecasts, labor requirements, and improvement opportunities.
Build team knowledge of omni processes and procedures to support omni and operational excellence.
Model behaviors that promote excellence, teamwork, and results; communicate clear team priorities and expectations.
Review associate performance, conduct coaching conversations, and teach and develop team members.
Support retention and engagement by recognizing contributions, celebrating achievements, and promoting activities.
Foster a positive store culture in which team members understand their role in store goals and feel valued and included.
Support timely recruitment and interviewing, facilitate career-development conversations, and build a ready-now talent bench.
Oversee associate onboarding and ensure structured onboarding is completed.
Manage shortage control and inventory accuracy, ensuring compliance with asset protection, product protection, safety, and security standards.