OMBUDSMAN - Range 20 / EXE

Municipality of Anchorage•Anchorage, AK

8d•Onsite

About The Position

The Ombudsman is an independent, impartial municipal office established by the Anchorage Municipal Charter and readily available to the public. The office investigates the acts of municipal administrative agencies and recommends appropriate changes to promote higher standards of competency, efficiency, and equity in municipal services. The Ombudsman oversees and investigates complaints throughout Municipal government. The position involves handling confidential information and accessing Municipal records and non-elected employees, requiring discretion and sensitivity to preserve trust and constructive relationships with agencies. Research must be meticulous, and written correspondence must be clear to prevent misunderstandings and conflict. The Ombudsman supervises the development of findings and recommendations and communicates diplomatically with officials at all levels of Municipal government, using negotiation skills to promote acceptance of recommendations. The role also develops the Ombudsman function’s budget, policies, and procedures; supervises subordinate employees; and performs other duties as required. This executive position has no union affiliation and serves at the pleasure of the Assembly of the Municipality of Anchorage. The position is based at City Hall in Anchorage and is open to the general public and current Municipal employees. Candidates must be legally authorized to work in the United States; sponsorship is not available.

Requirements

One of the following education and experience combinations in a closely related discipline and relevant complaint investigation, resolution, legal compliance, or arbitration analysis experience in a government organization or similar experience elsewhere: associate’s degree and six years of experience; bachelor’s degree and four years of experience; or master’s degree and two years of experience.
A satisfactory background check, including criminal, education, and employment history, at time of hire.
A valid State of Alaska Driver’s License at time of hire.
Legal authorization to work and accept employment in the United States.

Responsibilities

Oversee and investigate complaints in all areas of Municipal government.
Investigate the acts of administrative agencies and recommend changes to improve competency, efficiency, and equity in municipal services.
Handle confidential information and access Municipal records and non-elected Municipal employees with discretion and sensitivity.
Conduct meticulous research and prepare clear correspondence.
Supervise and develop findings and recommendations.
Communicate diplomatically with officials at all levels of Municipal government.
Use negotiation skills to promote acceptance of recommendations.
Develop the budget, policies, and procedures for the Ombudsman function.
Supervise subordinate employees.
Perform other duties as required.