Ombudsman Outreach & Engagement Coordinator

RCIL•Utica, NY

1d•$0 - $37,850•Onsite

About The Position

RCIL is a civil rights organization that offers individuals with disabilities a wide range of independent living and advocacy services through the numerous programs we manage. RCIL is an equal opportunity employer, and it is the policy of RCIL not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion or veteran status.

Requirements

High school diploma or equivalent is required.
Knowledge of long-term care resident’s rights, quality of care and quality of life.
Experience with community networking, collaboration, public speaking, and working with diverse populations.
Knowledge of Microsoft Excel, Word, and Outlook
Excellent verbal and written communication skills.
Driver License and personal vehicle, ability to travel independently.

Nice To Haves

An Associates degree is preferred.
Related experience may be considered in lieu of higher education.

Responsibilities

Participate in outreach activities, program education, and public awareness regarding systemic issues involving older adults, and to recruit Ombudsman volunteers.
Respond to inquiries from prospective volunteers timely. Explain the Ombudsman program, volunteer expectations, and qualifications to determine if they are a good fit.
Prepare, send, review, and track applications.
Recruit, screen, and coordinate volunteer training with NYS Ombudsman office.
Mentoring volunteers.
Provide Ombudsman coverage for long-term care facilities, including in person visits.
Coordinate pre and post shadowing visits for new volunteers with certified ombudsman.
Design and implement strategies for recruitment of volunteers from diverse backgrounds reflecting the demographics of the service area.
Set up, schedule, participate, and facilitate volunteer recruitment activities, certification, and in-service training in accordance with State Ombudsman Program requirements. Schedule guest speakers as needed.
Ensure volunteer recruitment and program documentation, reports, and records are updated and entered correctly into the data system in a timely manner in accordance with the requirements established by the Senior Long Term Ombudsman Program Coordinator and the NY State Ombudsman Program Rules and Regulations.
Review required facility notices, including the Department of Health surveys and facility discharges. Follow up as needed for more complete information and track patterns.
Attend Department of Health surveys and exit meetings when the assigned Ombudsman is not available.