OM Admin

Snap-on•San Jose, CA

About The Position

The OM Admin is responsible for creating and entering sales orders into the ERP system with a focus on accuracy and timeliness. This role involves reviewing sales orders against customer purchase orders, ensuring accuracy of billing information, content, and compliance with current policies. The OM Admin will manage order holds, back orders, customer accounts, and coordinate with other departments like Accounting and Distribution Centers to resolve issues that may delay or change shipments. Additionally, the role includes answering customer inquiries, attaching supporting documents, submitting reports to Sales Management, and covering the front desk on a rotational basis.

Requirements

High school diploma or general education degree (GED).
Zero to two years related experience and/or training, or equivalent combination of education and experience.
Outstanding customer service skills.
PC literate.
Proficient with Office Suite.
Ability to read and write professional emails in a timely manner.

Nice To Haves

ERP- Netsuite preferred.

Responsibilities

Creates and enters sales orders in the ERP system with a focus on accuracy and timeliness.
Reviews sales orders against customers' purchase orders and special instructions to verify accuracy of billing information, content, and compliance with current policies.
Ensures all orders are entered on the same day of receipt, prioritizing special freight or designated orders.
Resolves orders that cannot be processed due to insufficient or incorrect information, new or inactive accounts, or credit holds.
Interfaces with the Alabama Distribution Center and California warehouse on issues that delay or change shipments.
Manages hold folders and back orders by following up on open orders and communicating with customers, purchasing, and sales personnel.
Creates and updates customer accounts and contact records, ensuring completeness and correctness of data.
Coordinates with the Accounting Department for payment information on orders with non-standard terms.
Answers or forwards customer inquiries and requests pertaining to service and/or trade orders.
Ensures all vital supporting documents are electronically attached to sales orders or customer account records.
Submits weekly booked sales orders and incoming sales average reports to Sales Management.
Covers the front desk on a rotational basis or as needed and logs all incoming orders in the order log.
Performs other duties or special projects as assigned.