OM Admin

Snap-on Inc • San Jose, CA

2d

About The Position

This role is responsible for creating and entering sales orders into the ERP system with a focus on accuracy and timeliness. The position involves reviewing sales orders against customer purchase orders, managing order holds and backorders, creating and updating customer accounts, and coordinating with the Accounting Department for payment information. The OM Admin also handles customer inquiries, ensures supporting documents are attached, submits reports to Sales Management, and covers the front desk on a rotational basis. Other duties and special projects may be assigned.

Requirements

• High school diploma or general education degree (GED).
• Zero to two years related experience and/or training, or equivalent combination of education and experience.
• Outstanding customer service skills.
• PC literate.
• Proficient with Office Suite.
• Ability to read and write professional emails in a timely manner.

Nice To Haves

• Netsuite ERP experience preferred.

Responsibilities

• Creates/enters sales orders in the ERP system with a focus on accuracy and timeliness.
• Reviews sales orders against customers' purchase orders and special instructions to verify accuracy of billing information, content, and compliance with current policies and procedures.
• Ensures all orders are entered on the same day of receipt, prioritizing special freight or designated orders.
• Resolves orders that cannot be processed due to insufficient or incorrect information, new or inactive accounts, or credit holds.
• Interfaces with the Alabama Distribution Center and California warehouse on issues that delay or change shipments.
• Manages hold folders and back orders by following up on open orders and communicating with customers, purchasing, and sales personnel regarding options, delays, and backorder details.
• Creates/updates customer accounts and contact records, ensuring data completeness and correctness.
• Coordinates with the Accounting Department for payment information of orders, especially those with non-standard terms.
• Answers or forwards customer inquiries and requests pertaining to service and/or trade orders.
• Ensures all vital supporting documents are electronically attached to sales orders or customer account records.
• Submits weekly booked sales orders and incoming sales average reports to Sales Management.
• Covers the front desk on a rotational basis or as needed and logs all incoming orders in the order log.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED