Ole F&B Attendant (Full-Time) | InterContinental Miami Downtown

IHG•Miami, FL

5d•Onsite

About The Position

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know. A Shining Star Among Downtown Miami Hotels, the InterContinental Miami features the city's premier accommodations, convention, and meeting facilities. Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in a well-established area of the city. Priding ourselves on being ONE GREAT TEAM, and nine-time TOP WORKPLACES of South Florida by the Sun Sentinel. As an Ole Food & Beverage Attendant, your passion for customer service will complete each guest’s experience. By taking pride in your workspace, keeping your standards high, and giving our restaurant the benefit of your expertise, you’ll create some of our guests’ most lasting memories.

Requirements

High school diploma or equivalent.
Basic reading, writing and math skills.
Some prior food preparation and food service experience preferred.
Carrying or lifting items weighing up to 50 pounds.
Standing up and moving about the kitchen, cafeteria and outlet or other designated areas.
Handling food, objects; products, bus tray/tub, plates, glasses, chemicals, cleaning supplies utensils, etc.
Bending, stooping, kneeling.
Communication skills are utilized a significant amount of time when interacting with guests, supervisors, wait staff and cooks.
Communicating with other people, listening and following up on basic guest requests.
Food service permit or valid health/food handler card as required by local or state government agency.
Reading and writing abilities are utilized often when preparing buffet items from instructions.
Reading and writing abilities are utilized often to answer guest’s questions regarding the menu.
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
Mathematical skills, including basic math, measurements, quantities, and variances are used frequently when performing room service duties.

Nice To Haves

Some prior food preparation and food service experience preferred.

Responsibilities

Assist the wait staff in the service of food in accordance with the established standards.
Set up station in the kitchen.
Deliver food from kitchen to guests table. Place food in proper position and announce food as it is placed in front of guest, if required.
Maintain the orderly upkeep of coolers and storage areas.
Maintain all assigned food production service areas in an orderly manner in compliance with sanitation and health regulations.
Assist in maintaining the cleanliness of the restaurant in all areas.
Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Catering, Banquets, Outlets, and Guest Services.
May assist with other duties as needed, such as welcoming, greeting and seating guests, counting and exchanging soiled linen, polishing glassware or silverware, and room Service duties.
Clear, clean, and set tables according to established service standards.
Clean and/or wipe down tables, chairs, walls, windows, mirror and floors of restaurant.
Separate dirty china, glassware and silver and deliver to kitchen for cleaning.
Perform set-up and closing side work assignments such as make coffee, fold napkins, etc. Stock service station or pantry with napkins, placemats, condiments, etc. May be required to transport linens to and from laundry.
May routinely fill water glasses, serve non-alcoholic beverages, and assist servers by delivering items to guest tables.
Prepare and/or transport all food and beverage items and associated supplies, equipment, and materials to and from the buffet areas.
Monitor area to ensure adequate supplies of food, beverage, trays, plates, utensils, napkins, condiments, etc. to serve all guests; replenish buffet items and areas as necessary.
Follow preparation methods, times, and quality and presentation standards. Monitor taste, appearance, texture, serving temperature, portion size, and garnish method as required.
Welcome guests and respond to requests in a prompt and professional manner. Refer any serious matters to management.
Purchase and/or requisition for purchase inventory to ensure adequate minimum and maximum stocks of all food, beverage, material, and equipment.
Monitor and control food and beverage costs and ensure procedures are followed to ensure the security and proper storage of food and beverage products, inventory, and equipment and to minimize waste.
Maintain a clean, neat, and well-organized work and buffet area, which may include but is not limited to hoods, filters, steam tables, bus tables, carts, ovens and grills, sinks, refrigerator/freezers, service areas, walls, floors, sneeze guards, and counters. Empty trash receptacles and clear tables as required.
Check the working condition of equipment and machinery in accordance with specifications. Report to supervisor all unsafe or malfunctioning equipment, safety hazards, or any other maintenance and repair needs.
May operate dishwashing machine in accordance with manufacturer specifications and instructions and place clean dishes and utensils in assigned storage location.