Food and Beverage Manager (Full-time) | InterContinental Miami Downtown

IHG•Miami, FL

8d•$70,000 - $72,000•Onsite

About The Position

As the world's largest family of luxury hotels, InterContinental Hotels & Resorts® takes great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, their passion for luxury travel spans cultures and customs, inspiring them to create warm and sophisticated experiences for those seeking a richer perspective on the world. At InterContinental Hotels & Resorts®, they want guests to feel special, cosmopolitan and In the Know. The InterContinental Miami is a shining star among downtown Miami hotels, featuring the city's premier accommodations, convention, and meeting facilities. Overlooking sparkling Biscayne Bay, it provides a secure, inviting environment in a well-established area of the city. The hotel prides itself on being ONE GREAT TEAM and has been honored as one of the TOP WORKPLACES of South Florida by the Sun Sentinel for the ninth year.

Requirements

High school diploma or equivalent
One year or more management experience in a full-service restaurant or similar setting.
Carrying or lifting items weighing up to 50 pounds
Moving about the outlet(s)
Handling objects, products
Bending, stooping, kneeling
Communication skills are utilized a significant amount of time when interacting with customers, employees and third parties
Reading and writing abilities are utilized often when completing paperwork, ordering, and giving and receiving instructions.
Mathematical skills, including basic math, cash handling, and inventory management are utilized frequently.
Problem solving, reasoning, motivating, organizational and training abilities are used often.
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.

Nice To Haves

Hospitality Management Degree or some college preferred.

Responsibilities

Supervise day-to-day shift activities of one or more food and beverage outlet(s)/bar.
Schedule employees to ensure proper shift coverage.
Assist in communicating and enforcing policies and procedures.
Recommend and/or initiate disciplinary or other staffing/human resources-related actions in accordance with company rules and policies.
Alert management of potentially serious issues.
Ensure all staff is properly trained and certified if applicable and have the tools and equipment needed to effectively carry out their job functions.
Ensure guests are greeted upon arrival.
Respond appropriately to guest complaints.
Maintain appropriate service recovery guidelines in order to ensure total guest satisfaction.
Assist in monitoring performance of the restaurant through analysis of guest feedback and financial results.
Make recommendations for corrective action as needed.
Assist in maintaining and enforcing procedures to ensure the security and proper storage of restaurant inventory, and equipment.
Assist in maintaining and enforcing procedures to ensure the security of monies, credit and financial transactions.
Assist in maintaining and enforcing procedures to replenish supplies, inventory, uniforms, etc. in a timely and efficient manner.
Assist in maintaining and enforcing procedures to minimize waste and control costs.
Ensure that all restaurant equipment (coffee and soda machines, registers, etc.) is in proper operational condition and is cleaned on a regular basis.
Ensure that all restaurant facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes.
Notify Engineering immediately of any maintenance and repair needs.
Promote teamwork and quality service through daily communication and coordination with other departments.
Interact with guests to ensure their total satisfaction.
Interact with vendors to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
Interact with regulatory agencies regarding safety and compliance matters.
May serve as Manager on Duty.
Perform other duties as assigned.