F&B Attendant

Mainsail Lodging & Development•Macon, GA

1d•Onsite

About The Position

Server assistants will be responsible of the dining experience to include greeting the guest, serving the guest in a gracious and professional manner that represents the highest of standards to ensure exceptional service to all guests that is consistent and continually in accordance to the Autograph Collection standards under the franchise of Mainsail Lodging & Development.

Requirements

High School diploma or higher
Excellent customer service skills
Excellent communication skills, both verbal and written
Ability to use technology, e.g. tablets

Nice To Haves

Previous hospitality / serving position preferred – minimum one year Server Assistant, Backwater, or Food Runner in greater Tampa Bay area preferred

Responsibilities

Knowledge of all beverages to include liquors and wines
Serves guests in an efficient courteous manner following the proper steps of service
Runs food and assists servers as needed to The Lobby Bar, Pool, Upstairs Bar, In Room Dining
Comfort level with running food/drinks/hot boxes inside guest rooms
Report to work on time and in proper uniform / approved attire
Work as a team with all team members within the hotel
Check station assigned for cleanliness of area
Set up tables with items needed for service such as salt, pepper, cutlery, glassware, dishware
Have necessary tools to run the shift such as tray, pen, corkscrew, crumber
Ability to pair wines with meals
Knowledge of all menu items to include: prep time, preparations, sauces, allergies, and accompaniments
Keeping Back of House clean and tidy with all provided guidelines of ‘everything in its place’
Ability to use large descriptors to showcase entrees
Be aware of any specials, soups, drinks, and any items that are running low
Ability to handle station, or when situations arise, ability to let manager / supervisor know ahead of time so as not to affect the guest experience
Follow cash handling procedures, and must be able to explain shortages and overages
Follow the proper steps of service consistently with every table as outlined in training manual
Upsell items to guest at all interactions
Bus tables quickly and quietly ensuring no sticky residue is left on the table
Ability to carry tray
Detail tables and remove items not in use
Never solicit tips
Attend monthly department meetings and daily stand ups
Perform other duties as management requests to service our guests
Ability to use POS (point of sale) system
Follow the procedures addressed in the training manual
Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott.