Old Town Team Leader
About The Position
The Old Town Team Leader supports daily car wash operations, ensuring vehicles are safely prepared, loaded, and serviced and that operational tasks are completed. The role includes guiding vehicles through the wash, inspecting vehicles and equipment, assisting guests, supporting membership sales and service, training team members, and maintaining a clean and safe facility. The Team Leader also helps open and close the car wash, documents shift performance, and follows company policies and safety procedures. The position involves working outdoors in all weather conditions, standing for extended periods, and working a 40-hour week that includes weekends and holidays. The role is eligible for cash and digital tips.
Requirements
- Excellent organizational and time-management skills.
- Excellent verbal and written communication skills.
- Willingness to work 40 hours per week, including weekends and holidays.
- Ability to work outdoors in all weather conditions and seasons, including cold, heat, wet weather, rain, and snow.
- Ability to remain on your feet for extended periods.
- Ability to bend, stoop, squat, kneel, reach, and step to perform job duties.
- Ability to carry up to 40 pounds short distances.
- Ability to stay alert and maneuver around moving vehicles and equipment.
- Ability to lift up to 50 pounds.
Nice To Haves
- High school diploma or equivalent preferred.
- Related management experience preferred.
Responsibilities
- Help ensure vehicles are prepared and loaded safely and daily operational tasks are completed.
- Know property safety and layouts, which vehicles or areas not to wash, tunnel equipment, and emergency stop locations.
- Greet guests approaching the car wash tunnel and guide and load vehicles safely according to vehicle size.
- Use the bug prep gun to prepare vehicles for washing and remove mud from wheel wells when appropriate.
- Perform vehicle safety inspections before washing and make key adjustments to car wash equipment.
- Handle tunnel incidents safely and effectively.
- Perform the vacuum service process and observe the vacuum area to support guest satisfaction.
- Participate in the nightly close-down checklist and learn to safely open and close the car wash with leadership.
- Engage guests using the 4 Steps of Service, explain the three single-wash packages, inform retail guests about memberships, and present the company’s Difference.
- Train new team members using approved training modules and aid member visit success rates.
- Use License Plate Recognition and RFID sticker reads; communicate key vehicle information and equipment retractions to the crew.
- Maintain knowledge of membership management and the LEAP Conflict Resolution process.
- Complete a daily shift report documenting shift performance.
- Maintain a clean, organized car wash facility, including cleaning equipment, walls, trenches, vacuums, trash cans, and the lot.
- Learn backroom safety and equipment knowledge; safely use ladders and engage the emergency stop while cleaning.
- Follow company policies, procedures, safety standards, codes of conduct, and Champion safety procedures to avoid exposure to fumes, dirt, and harsh chemicals.
- Attend mandatory training sessions and team meetings and participate in cleaning.
- Perform other duties assigned by management.
Benefits
- Eligible for cash and digital tips.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
