Old Town Team Leader

CHAMPION XPRESS CAR WASH•Albuquerque, NM

8d•$16 - $17•Onsite

About The Position

The Old Town Team Leader is accountable for operational performance, including the listed values and KPIs: Excellence, Hard work, Stewardship, Difference, and Community; 100% of vehicles prepped and loaded safely; and 100% of daily operational tasks completed. The role helps lead car wash operations, supports guests and team members, and maintains a clean, safe, organized facility. The position is full-time, based in Albuquerque, New Mexico, and pays $16.00–$17.00 per hour. The job shift is listed as “Any.” The position is eligible for cash and digital tips.

Requirements

Excellent organizational and time-management skills.
Excellent verbal and written communication skills.
Ability to work 40 hours per week, including weekends and holidays.
Ability to work outdoors in all weather conditions and seasons.
Ability to stand for extended periods and be on feet for 100% of the day.
Ability to bend, stoop, squat, kneel, reach, and step to perform job duties.
Ability to carry up to 40 pounds short distances.
Ability to remain alert and maneuver around moving vehicles and equipment.

Nice To Haves

High school diploma or equivalent preferred.
Related management experience preferred.

Responsibilities

Know property safety requirements and layouts, what vehicles or areas not to wash, tunnel equipment, and E-Stop locations.
Greet guests approaching the car wash tunnel and engage with each guest using the 4 Steps of Service.
Safely guide and load each vehicle according to its size; prepare vehicles with the bug prep gun and remove wheel-well mud when appropriate.
Perform vehicle safety inspections before washing and make key adjustments to car wash equipment.
Handle tunnel incidents effectively and safely.
Perform the vacuum service process and observe the vacuum area to support guest satisfaction.
Participate in the nightly close-down checklist and learn to safely open and close the car wash with leadership.
Explain the three Single Wash packages and inform retail guests about memberships; support membership management and member visit success rates.
Present the company’s Difference to guests.
Train new team members using approved training modules.
Read license plates and RFID stickers through License Plate Recognition/RFID, and communicate key vehicle information and equipment retractions to the crew.
Use the LEAP Conflict Resolution process.
Complete the daily shift report documenting shift performance.
Maintain a clean, organized car wash facility, including cleaning equipment, walls, trenches, vacuums, trash cans, and the lot.
Learn backroom safety and equipment procedures; safely use ladders and engage E-Stops while cleaning.
Follow company policies, procedures, safety standards, codes of conduct, and Champion safety procedures to avoid exposure to fumes, dirt, and harsh chemicals.
Attend mandatory training sessions and team meetings and participate in cleaning.
Work outdoors in all weather conditions and seasons, including cold, hot, wet, rainy, and snowy conditions.
Perform other duties assigned by management.