Oil Change Assistant Manager - Shop#148 - 980 East Waterloo Road

Driven Brands Inc. • Akron, OH

3d • $13 - $19 • Onsite

About The Position

The Oil Change Assistant Manager supports the Shop Manager with daily operations, team development, and delivery of a fast, friendly customer experience in a fast-paced automotive service environment. The assistant manager serves as Manager on Duty when needed, helping coordinate workflow and keep the shop safe, efficient, and operating smoothly. Paid, hands-on training is provided to teach the technical skills and service standards required. Automotive experience is valued but not required.

Requirements

• At least 6 months of customer service experience in a fast-paced service environment, delivering consistent and exceptional customer experiences.
• At least 6 months of experience leading, coaching, or mentoring others in a fast-paced environment.
• Commitment to following and maintaining facility and safety control policies and practices.
• Strong communication skills and comfort providing direction, coaching, and feedback to team members.
• Initiative, accountability, and follow-through on responsibilities.
• Ability to remain calm, organized, and solutions-focused during busy periods.
• Ability to meet applicable age and certification requirements, including Inspector Certification when required.
• Reliable transportation to and from the work location.
• Ability to lift up to 50 pounds and safely maneuver in and out of a shallow, 3-foot-deep pit to position under vehicles.
• Ability to walk, stand, bend, stoop, twist, hold, grasp, pull, and turn for extended periods.
• Ability to work in hot or cold weather conditions when necessary.

Nice To Haves

• Automotive experience.

Responsibilities

• Complete Certified Technician training.
• Serve as Manager on Duty when needed, coordinating workflow and helping the team deliver safe, efficient, high-quality service.
• Model fast, friendly customer service, respond to customer needs, and resolve concerns professionally.
• Ensure services are completed accurately and consistently while reinforcing company procedures, safety requirements, and service standards.
• Identify opportunities to improve shop performance and take on additional leadership responsibilities when the Shop Manager is unavailable.
• Train new team members, provide real-time coaching and feedback, reinforce expectations, and recognize strong performance.
• Perform all Certified Technician and Lead Technician responsibilities.
• Complete opening and closing procedures.
• Assist with daily inventory counts and adjustments.
• Support shop communication, reporting, and operational follow-up.

Benefits

• Competitive hourly pay.
• Weekly bonus opportunities.
• Medical, vision, and dental benefits for full-time employees.
• 401(k) with company match for full-time employees.
• Paid time off for full-time employees.
• Paid training.
• Career growth paths and opportunities to advance into leadership positions.
• Holiday pay.
• Early access to 50% of earned wages through the myFlexPay program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed