Officer

Art Institute of Chicago•Chicago, IL

About The Position

The Officer serves the Department of Protection Service at the Art Institute of Chicago, helping protect the museum’s staff, visitors, facility, and art. The role supports a preventive security program by monitoring museum access, observing activity in public and private areas, operating and responding to fire and security systems, and patrolling the premises. Officers also provide courteous information and assistance to visitors and staff, support crowd and parking management, and communicate incidents and other concerns to officers, supervisors, and managers. Officers work in control areas, where duties include inspecting parcels, issuing keys, managing visitor and contractor access, and answering radio traffic and telephones. They follow department policies and procedures, respond to alarms and emergencies, complete incident reports, test security equipment, and may perform relief duties or special assignments such as training new officers. Depending on operational needs, officers may be required to work different shifts or overtime, including temporary assignments on a different shift for 30 to 90 days. This is a full-time, non-exempt staff position classified at Grade Level 4. The expected hiring range is described as dependent on grade and final offers are based on factors including skills, experience, and qualifications; no salary amount is provided.

Requirements

High school diploma or GED.
Two years of security or related experience.
Customer service skills and strong written and verbal communication skills.
Ability to carry out instructions provided in written, oral, or diagrammatic form.
Ability to work under pressure and take direction from Department of Protection Service management representatives during emergencies.
Basic computer knowledge.
Ability to meet the role’s physical demands, including prolonged standing and walking, climbing, bending, stooping, squatting, kneeling, and lifting or carrying up to 50 pounds.
Ability to work all shifts or overtime depending on operational needs, including a possible 30-to-90-day assignment on a different shift.

Responsibilities

Control access to the museum and monitor visitors, staff, and contractors in public and private areas for unusual or suspicious activity.
Know the museum’s physical layout, including offices, restrooms, restaurants, galleries, and special exhibit spaces.
Work in control areas, including inspecting parcels, issuing keys, managing visitor and contractor access, and answering radio traffic and telephones.
Help enforce policies and protect museum property and art from theft, touching, handling, tampering, movement, or other potential damage.
Operate fire and security systems, respond to alarms, determine whether they are false or actual, take appropriate action, and complete an incident report for each response.
Inform officers and/or supervisors of emergencies and dispatch them as needed.
Perform fire, security, and HVAC patrols as directed by department policies and procedures.
Test security equipment as instructed.
Provide courteous assistance and information to visitors and staff.
Monitor museum parking areas for suspicious vehicles, maintain authorized parking spaces, keep fire and handicap zones open, and assist with bus arrivals and departures.
Observe and report physical damage to the building or works of art, as well as smoke, fire, water leaks, faulty equipment, electrical failure, or sick and injured persons.
Escort or assist visitors, VIP dignitaries, and contractors as needed.
Perform relief duties and special assignments, including training new officers, as required.
Follow instructions and adhere to Department of Protection Service policies and procedures.

Benefits

Paid time off (PTO) overview is referenced; specific details are not provided.
A competitive, comprehensive benefits package is referenced; specific benefits are not listed.

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