Officer

Art Institute of Chicago • Chicago, IL

11d • Onsite

About The Position

The Officer observes, assists with and controls Museum access to protect the collection, deter vandalism or violence, monitor fire, safety and security systems, screen employees and visitors entering and exiting the facility, assist with crowd control, and patrol the premises. The role also provides general information to the public in a courteous manner.

The Department of Protection Service protects staff, patrons, the facility and art through a preventative security program that uses overt and covert tools, techniques, training and technology. Collaboration with museum staff and external partners is central to its security mission.

Requirements

• High school diploma or GED.
• Two years of security or related experience.
• Customer service skills and strong written and verbal communication skills.
• Ability to carry out instructions in written, oral or diagrammatic form.
• Ability to work under pressure and take direction from Department of Protection Service management representatives during emergencies.
• Basic computer knowledge.
• Ability to communicate clearly by seeing, hearing, speaking and writing; observe and report incidents; and direct others.
• Physical fitness to respond to alarms and emergencies; ability to stand for over 67% and walk for up to 67% of a shift.
• Ability to climb straight ladders and steeper stairs for up to 33% of a shift, walk on ramps and through narrow passageways, bend, stoop, squat and/or kneel as needed.
• Ability to lift and/or carry up to 50 pounds.
• Ability to work outdoors in all climatic conditions while patrolling.

Responsibilities

• Control access to the museum.
• Monitor visitors, staff and contractors in public and private areas, particularly for unusual or suspicious actions.
• Maintain knowledge of the museum’s physical layout, including offices, restrooms, restaurants, galleries and special exhibit spaces.
• Work in Control areas, inspecting parcels, issuing keys, managing visitors and contractors, and answering radio traffic and telephones.
• Help enforce policies and procedures, protect property, and prevent theft or damage to exhibits and museum property.
• Operate fire and security systems; respond to alarms, determine whether they are false or actual, take appropriate action and complete an incident report for each response.
• Inform officers and/or supervisors of emergency situations and dispatch them as required.
• Perform fire, security and HVAC patrols as directed by Department of Protection Service policies and procedures.
• Test security equipment as instructed.
• Provide courteous assistance and information to visitors and staff.
• Monitor museum parking areas for suspicious vehicles, maintain spaces for authorized vehicles, keep fire and handicap zones open, and assist with bus arrivals and departures.
• Look for evidence of physical damage to the structure or works of art.
• Promptly inform the appropriate manager about suspicious activity, smoke, fire, water leaks, faulty equipment, electrical failures, or sick or injured persons.
• Escort or assist visitors, VIP dignitaries or contractors as needed.
• Perform relief duties as required by policy.
• Follow instructions and Department of Protection Service policies and procedures.
• Perform special assignments, such as training new officers.
• Work all shifts or overtime as operational needs require, potentially including a shift at a time or 30 to 90 days on a different shift.

Benefits

• The employer describes its benefits package as competitive and comprehensive and provides links to benefits and PTO information; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED