Officer, Transit Communications

CityofOttawa • Ottawa, ON

2d • Onsite

About The Position

Transit Information & Marketing is responsible for the delivery of transit customer information services and new customer information programs for wayfinding and consistency of the OC Transpo brand and messaging to improve the customer experience and transit services in the City of Ottawa. You are responsible for developing and implementing a comprehensive communication plan to ensure the information communicated to customers, Transit Services staff and the general public is consistent, effective, accurate and up to date. You write, edit and proofread written communication provided to internal and external stakeholders, and provide strategic advice to Management on key communications issues.

Requirements

• Completion of 4 year university degree in communications, journalism or public relations, or related field
• Minimum of 3 years of experience in the field of communications, public relations, journalism, marketing and/or media relations.
• Effective use of rich media for communications
• Effective communication tactics and techniques using traditional and web-based channels
• Current trends in communications industry and techniques
• Communications strategies and risk management
• Engagement best practices
• Local and current events impacting Transit Services
• Municipal government
• Microsoft Office suite and software such as the Adobe Creative Cloud
• Photography and videography
• Knowledge of applicable health and safety legislation, including the rights and duties of workers
• Effective verbal and writing (including editing) communications skills
• Excellent interpersonal skills
• Ability to liaise with graphic artists, printers, translators, advertising agencies, etc.
• Ability to propose, develop and implement communication plans and tactics
• Ability to be creative and think logically
• Ability to work independently and as part of a team
• Time management skills
• Ability to work in a fast-paced, deadline driven environment
• Ability to work with senior management and elected officials
• Excellent photography and/or videography skills
• Demonstrates good judgment, tact, discretion, diplomacy, creativity and initiative
• Positive attitude
• Self-motivated
• Organized and dependable
• Interest in current events and public affairs
• English oral, reading, writing

Responsibilities

• Developing and implementing a comprehensive communication plan to ensure the information communicated to customers, Transit Services staff and the general public is consistent, effective, accurate and up to date.
• Writing, editing and proofreading written communication provided to internal and external stakeholders.
• Providing strategic advice to Management on key communications issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level