Officer Safety and Security PM

Marriott Vacations Worldwide•Kapolei, HI

1d•Onsite

About The Position

This role involves patrolling property, assisting guests with access, monitoring security systems (CCTV, alarms, fire life safety), and responding to emergencies. The Officer will conduct hazard inspections, administer first aid/CPR, assist during emergencies, and handle disturbances. Responsibilities include completing incident reports, resolving safety hazards, escorting unwelcome individuals, and reporting vehicle accidents/thefts. The position requires maintaining confidentiality of reports and conducting investigations, interviews, and evidence gathering. A daily activity report and shift summary are required. The role emphasizes attention to customer service, a professional demeanor, and availability for flexible scheduling including evenings, weekends, and holidays. Marriott Vacations Worldwide is an equal opportunity employer committed to diversity and inclusion.

Requirements

Attention to customer service with a professional and pleasant personality.
Available to work a flexible schedule including evenings, weekends, and holidays.
Ability to stand, sit, or walk for an extended period or for an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Completion of safety training and certifications.

Nice To Haves

First Aid/CPR certification

Responsibilities

Patrols all areas of the property.
Assists owner/guests with room access.
Monitors Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system.
Locks property entrances when required.
Conducts daily physical hazard inspections.
Responds to accidents, contacts EMS or administers first aid/CPR as required.
Assists owner/guests/associates during emergency situations.
Notifies appropriate individuals in the event of accidents, attacks, or other incidents.
Defuses owner/guest/associate disturbances.
Calls for outside assistance if necessary.
Completes incident reports to document all Loss Prevention related incidents.
Handles all interruptions and complaints.
Resolves safety hazard situations.
Escorts any unwelcome persons from the property without interrupting the orderly flow of property operation.
Reports to scenes of vehicle accidents/thefts.
Calls for assistance using proper code responses.
Completes a Loss Prevention shift summary/daily activity report.
Maintains confidentiality of all Loss Prevention and property reports/documents; releases information only to authorized individuals.
Conducts investigations and gathers evidence.
Conducts interviews with relevant parties.
Reports accidents, injuries, and unsafe work conditions to manager.
Completes safety training and certifications.
Follows all company policies and procedures.
Ensures uniform and personal appearance are clean and professional.
Maintains confidentiality of proprietary information.
Protects company assets.
Welcomes and acknowledges all owners/guests according to company standards.
Anticipates and addresses owners/guests' service needs.
Assists individuals with disabilities.
Thanks owners/guests with genuine appreciation.
Speaks with others using clear and professional language.
Prepares and reviews written documents accurately and completely.
Answers telephones using appropriate etiquette.
Develops and maintains positive working relationships with others.
Supports team to reach common goals.
Listens and responds appropriately to the concerns of other associates.
Complies with quality assurance expectations and standards.
Stands, sits, or walks for an extended period or for an entire work shift.
Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 10 pounds without assistance.
Performs other reasonable job duties as requested by Supervisors.