Safety and Security Officer

Marriott•Clayton, MO

3h•Onsite

About The Position

The Safety and Security Officer is responsible for patrolling all areas of the property, assisting guests with room access, and monitoring various security systems including Closed Circuit Televisions, perimeter alarms, duress alarms, and the fire life safety system. Key duties involve locking property entrances, conducting daily physical hazard inspections, and responding to accidents by contacting EMS or administering first aid/CPR. The officer will assist individuals during emergencies, notify appropriate personnel of incidents, and defuse guest/employee disturbances, calling for outside assistance when necessary. Documentation of all security-related incidents through incident reports and shift summaries is required. The role also involves handling interruptions and complaints, resolving safety hazards, escorting unwelcome persons, and investigating incidents by gathering evidence and conducting interviews. Adherence to company policies, safety training, maintaining a professional appearance, confidentiality, and upholding The Ritz-Carlton's "Gold Standards" for guest service are integral to the position. Physical demands include standing, sitting, or walking for extended periods, lifting objects up to 50 pounds (and over 75 pounds with assistance), and navigating various physical environments.

Requirements

Ability to stand, sit, or walk for an extended period of time
Ability to read and visually verify information in a variety of formats (e.g., small print)
Ability to visually inspect tools, equipment, or machines (e.g., to identify defects)
Ability to enter and locate work-related information using computers and/or point of sale systems
Ability to move at a speed required to respond to work situations (e.g., run, walk, jog)
Ability to stand, sit, or walk for an extended period of time or for an entire work shift
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
Ability to move through narrow, confined, or elevated spaces
Ability to move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
Some states may have additional licensing/registration requirements to be considered for this position

Nice To Haves

Education: High school diploma or G.E.D. equivalent
Related Work Experience: No related work experience
Supervisory Experience: No supervisory experience
License or Certification: None

Responsibilities

Patrol all areas of the property
Assist guests with room access
Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system
Lock property entrances when required
Conduct daily physical hazard inspections
Respond to accidents, contact EMS or administer first aid/CPR as required
Assist guests/employees during emergency situations
Notify appropriate individuals in the event of accidents, attacks, or other incidents
Defuse guest/employee disturbances
Call for outside assistance if necessary
Complete incident reports to document all Security/Loss Prevention related incidents
Handle all interruptions and complaints
Resolve safety hazard situations
Escort any unwelcome persons from the property without interrupting the orderly flow of property operation
Report to scenes of vehicle accidents/thefts
Call for assistance using proper code responses
Complete a Loss Prevention shift summary/daily activity report
Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals
Conduct investigations and gather evidence
Conduct interviews with relevant parties
Follow all company policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Prepare and review written documents accurately and completely
Develop and maintain positive working relationships with others
Support team to reach common goals
Comply with quality assurance expectations and standards
Perform other reasonable job duties as requested by Supervisors