Retiree Services Client Implementation and Service-Officer
State Street•Quincy, MA
•$60,000 - $101,250•Onsite
About The Position
The Retiree Services Transformation team is looking for an Officer to support strategic transformation initiatives across Retiree Services. The role will support modernization of platforms, processes, data, and the operating model, working across Business Operations, Client Service, Technology, Product, and other key stakeholders.
Requirements
- Strong project management, analytical, and organizational skills
- Ability to manage multiple priorities and drive activities to completion
- Strong written and verbal communication
- Strong problem-solving skills and attention to detail
- Ability to work independently and effectively across teams
- Familiarity of usage of internal State Street Systems and AI tools
- Bachelor’s degree or equivalent relevant experience
- 3-5 years of relevant project, business analysis, operations, or transformation experience
- Proficiency in Word, Excel, and PowerPoint
Nice To Haves
- Retiree Services experience preferred but not required
- Client onboarding or implementation experience a plus
Responsibilities
- Support planning and execution of Retiree Services transformation initiatives
- Manage project activities, milestones, risks, issues, dependencies, and deliverables
- Support development and validation of product requirements
- Coordinate business participation in process design, testing, and implementation readiness
- Partner across Operations, Client Service, Product, and Technology to resolve issues and dependencies
- Support future-state process and operating model development
- Serve as a Data Steward, supporting data governance, quality, documentation, and controls
- Develop project reporting, metrics, and governance materials
Benefits
- retirement savings plan (401K) with company match
- insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
- paid-time off including vacation, sick leave, short term disability, and family care responsibilities
- access to our Employee Assistance Program
- incentive compensation including eligibility for annual performance-based awards
- eligibility for certain tax advantaged savings plans
- inclusive development opportunities
- flexible work-life support
- paid volunteer days
- vibrant employee networks
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
