Office Technician - Aging & Disability Services

Wright County•Mn 55313, MN

18h•Onsite

About The Position

This position will perform Office Technician duties in the Aging and Disability Services teams within the Social Services division of Wright County Health & Human Services. This is a full-time Office Technician position for the Aging and Disability Services teams within Wright County Health & Human Services Agency. The Office Technician performs customer service, clerical and office support to assist Department/Office management in administering programs and services provided to the County and the general public. Duties in these teams include customer service, data entry, multi-tasking, excellent organizational skills and ability to prioritize. Performs intermediate skilled administrative support work providing customer service, clerical, office support and/or financial activities to assist Department /Office management in administering programs and services provided to the County and the general public. Work is performed under the limited supervision of a unit supervisor and/or Department Director. Limited oversight/training is exercised over less experienced office staff. This position is assigned to specialized functions within a Department.

Requirements

High school diploma or GED and two years of experience in administrative support with public walk-in contact, or equivalent combination of education and experience.
Requires the ability to type 35 words per minute.
May require possession of, or ability to obtain, specific licenses and/or certifications depending on departmental assignment.
A valid driver’s license or evidence of equivalent mobility is required upon hire.
Knowledge of, or ability to learn, County government work flows and processes; knowledge of basic office procedures; skill in the use of standard office equipment; including computer and software programs; verbal and written communication skills sufficient to effectively present information and respond to questions from a wide variety of audiences; reading comprehension skills sufficient to read and understand technical documents specific to the activities; and writing skills sufficient to compose a variety of letters, reports and forms; interpersonal skills sufficient to exchange and/or convey information, receive work direction and maintain effective working relationships; ability to perform data entry into various databases; ability to learn and use computer systems and programs used to administer Department/Office programs; ability to format and prepare basic business communications; ability to apply program policies and guidelines related to Department/Office programs; ability to perform math calculations to calculate fees; ability to deal effectively with demanding/challenging individuals; ability to maintain a high level of confidentiality regarding sensitive information; ability to pay attention to detail and effectively organize time and anticipate, plan and successfully respond to changing circumstances; ability to perform all job duties in compliance with safety guidelines and with an ongoing awareness of safety practices; a bility to communicate courteously and professionally while maintaining positive working relationships with others when carrying out all job functions.

Nice To Haves

Associates/Technical degree is preferred.

Responsibilities

Interacts with the public, vendors, others in the work unit, across units and with other agencies in person, on-line, or via telephone to exchange general information related to the Department’s/Office’s programs and activities; explains processes and requirements; receives and responds to complaints of both a routine and confidential nature requiring knowledge of policies, procedures, activities, and rules regarding data privacy.
Performs records management duties specific to the Department/Office assigned. Responsible for complying with State of Minnesota data practices laws.
Assists with record maintenance and maintains Department/Office specific records; i.e. scans, indexes, and maintains all current and historical files; recommends disposition of records to storage, and archives; relocates and reorganizes records as necessary, purges and/or shreds records in accordance with record retention policies; determines proper coding and enters into system.
Performs typing and computer input of data, correspondence, activities, and other statistics.
Accesses and enters information into databases; prepares forms, listings, informational, statistical reports, and documents by determining required data, gathering, receiving, and compiling data from several sources; reviews and compares information to verify accuracy; formats data appropriately; transmits reports as required.
Calculates, collects, receipts, and processes all incoming fees, taxes, payments or other revenue, including entry into computer system as required; tracks and calculates Department/Office and/or program expenses; prepares purchase requisitions.
Balances daily receipts and prepares for deposit; maintains accurate records of fees and other accounting information; generates financial reports for internal and external agencies.
Composes and/or types letters, meeting minutes, forms, memoranda, and reports from abbreviated notes, tapes, and records; assists in preparing, updating and maintaining various Department/Office plans, manuals, and forms; prints, scans, faxes and makes copies of materials; sorts and distributes mail; tracks shipments as required; tracks and monitors the administrative office supply inventory and arranges for replenishment of items as necessary.
Sets up appointments and meetings for Department/Office staff.
Assists with caseload requirements, opens and closes cases, retrieves and redacts confidential client data, and contacts clients on behalf of the case manager.
Serves as the point-of-contact for technical issues.
Completes administrative/clerical duties.
Coordinate and schedule meetings.
Coordinate document translation.
Monitor weekly time entries.
Maintain position training guide.