Office Technician A

natgridProd•Town of Colonie, NY

2d•Onsite

About The Position

Under general supervision, to perform administrative support activities of various degrees of complexity, and to perform as required such duties as: Assemble, maintain and/or transcribe information from various sources, prepare and maintain reports, correspondence and records, forms, and orders Prepare time and mileage reports Make arithmetical computations; maintain statistical information Check data for accuracy and otherwise assist in completing various types of orders, reports, invoices Communicate with customers or their representatives, outside agencies, and other departments Update company records including but not limited to maps and various reports Perform administrative support activities associated with the tasks and responsibilities of the department Receive and dispatch information and orders in person and by telephone and radio Assist employees of higher grade as required

Requirements

High School diploma or equivalent
Ability to handle duties that require independent judgment
Ability to make arithmetical computations
Prior experience in providing exceptional customer service while sustaining attention to detail required
Experience with computer applications including but not limited to: PeopleSoft, SAP and Mainframe systems for work orders, MS Office Suites, Citrix Receiver/ARM FM Viewer
Prior experience handling administrative responsibilities is required
Knowledge of utilizing record filing systems for document management
Experience in entering vacation and sick time, payroll, copying, faxing, and answer incoming calls
Experience in monitoring and dispatching emergency work
Experience in printing and organizing daily reports/maps for distribution
Ability to create queries, run and maintain various reports
Prior experience working and communications with outside agencies and various internal and external stakeholders
Must reside in or proximal to Albany, New York
Must pass pre-employment validated company test(s)
Satisfactory completion of validated skills testing (keyboarding), as determined by the Company

Nice To Haves

The progression from an Office Technician A, B, C will occur over a two-year period with one year spent at each level. The complexity of the duties shall increase in accordance with the department requirements and the training provided.

Responsibilities

Assemble, maintain and/or transcribe information from various sources, prepare and maintain reports, correspondence and records, forms, and orders
Prepare time and mileage reports
Make arithmetical computations; maintain statistical information
Check data for accuracy and otherwise assist in completing various types of orders, reports, invoices
Communicate with customers or their representatives, outside agencies, and other departments
Update company records including but not limited to maps and various reports
Perform administrative support activities associated with the tasks and responsibilities of the department
Receive and dispatch information and orders in person and by telephone and radio
Assist employees of higher grade as required