Office Systems Associate 1

Konica Minolta Business Solutions, U.S.A., Inc.•Addison, TX

About The Position

Konica Minolta is hiring an Office Systems Associate I for field service. The role performs on-site maintenance, diagnostics, repairs, customer call assistance, and equipment installations and de-installations for Konica Minolta multifunction printers and printers, as well as non-Konika Minolta printers. It also includes configuring and troubleshooting printing and scanning network issues on Windows and Mac operating systems, loading print drivers, cloning files, transferring address books, and performing firmware upgrades. The associate travels locally each day to customer sites, manages territory workload, and maintains strong customer communication and satisfaction. Occasional travel outside the local area is required for training. The role involves completing product training, meeting internal productivity measures, developing technical and troubleshooting skills, maintaining accurate territory truck inventory, training customers in basic printing, scanning, and copying, and completing timesheets and expense reports. The associate may also provide sales support.

Requirements

Electrical and mechanical aptitude.
Excellent time-management skills and the ability to prioritize activities and schedules effectively.
Professional appearance and demeanor.
Excellent verbal and written communication skills.
Ability to work well with others as part of a team.
Understanding of territory parts budgets and inventory control.
Basic knowledge of Microsoft Word and Excel.
High school diploma or GED.
0–1 year of experience related to technical work or repair of business equipment.
N+ certification or working toward certification, or equivalent.
Pass background, security, and drug tests.
Reliable transportation and a valid driver's license.
Use of a personal car is required; the vehicle is eligible for the vehicle maintenance compensation program.
Ability to lift up to 50 pounds.

Nice To Haves

Technical school training.

Responsibilities

Perform on-site maintenance, diagnostics, repairs, and customer call assistance for assigned Konica Minolta and non-Konika Minolta printers and multifunction printers.
Install and de-install equipment; configure and troubleshoot printing and scanning network issues on Windows and Mac operating systems; load print drivers; clone files; transfer address books; and perform firmware upgrades.
Travel locally each day to customer sites while managing territory workload and maintaining customer communication and satisfaction.
Travel outside the local area occasionally for training.
Communicate customer or field issues to management.
Complete training classes and service assigned products effectively, requesting assistance when needed to meet customer demands.
Follow call-handling procedures and meet the required internal productivity measures, including above 85% performance after six months of service.
Demonstrate progress in technical abilities, troubleshooting techniques, and productivity.
Use company-issued technology and assets, including laptops and cell phones, to access service manuals, part books, bulletins, and other service literature.
Maintain accurate ASL truck inventory for the designated territory.
Train customers in basic printing, scanning, and copying functions.
Complete weekly timesheets and expense reports accurately and on time.
Provide sales support as needed, including advising sales on problem accounts and service leads.