Office Syst Asst - Radiology (UPMC Shadyside & Hillman Cancer Center)

UPMC • Pittsburgh, PA

1d • Onsite

About The Position

Under the general direction of the Supervisor, Support Services, the Office Systems Assistant provides clerical assistance to the Radiology Department at UPMC Shadyside and Hillman Cancer Center. The position schedules radiology procedures using the ACD system, information system queue, and physician scripts, and verifies that information entered into the Radiology information system—including patient name, ID number, physician, insurance, and billing information—is correct. The role also serves customers in a pleasant, professional manner.

The schedule is Monday through Friday, typically 7:30 a.m. to 4:00 p.m., with occasional shifts from 6:00 a.m. to 2:30 p.m. The position works every fifth or sixth Saturday from 7:00 a.m. to 12:00 p.m. There are no holiday or on-call requirements.

Requirements

• High school diploma or equivalent.
• One year of work experience.
• Act 34 clearance.
• Computer experience is preferred.
• Knowledge of medical terminology is preferred.

Nice To Haves

• Medical office work experience.
• Knowledge of medical terminology.
• Computer experience.

Responsibilities

• Enter data into the computer and process requisitions to confirm data entry.
• Document patient demographics accurately.
• Schedule exams accurately, automatically and manually, from fax and from the radiology ACD queue; follow scheduling guidelines for gathering required exam information and conveying restrictions.
• Participate in training new scheduling staff.
• Review imaging resources daily for open slots and potential scheduling errors.
• Operate a multi-line phone system and ACD telephone software, following the scripted radiology format accurately and completely.
• Troubleshoot scheduling complaints and communicate issues to the supervisor.
• Provide clerical assistance to the Radiology Department and serve customers in a pleasant, professional manner.
• Verify the accuracy of data entered into the Radiology information system, including patient, physician, insurance, and billing information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED