Office Coordinator Clerical - Cancer Center

Cleveland Clinic

1d•Onsite

About The Position

The Office Coordinator Clerical supports Martin North Hospital’s Robert and Carol Weissman Cancer Center by assisting with patient check-in and check-out, phone calls, appointment scheduling, and administrative operations. The role works directly with physicians and nurses and helps patients access Cleveland Clinic services, including by coordinating with patients and other medical departments. The position is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m.; rotational weekend support at satellite locations is anticipated in the future. The coordinator handles scheduling and referral or authorization processes, maintains patient and physician information, resolves patient issues, and supports administrative needs such as calendars, meetings, travel arrangements, surgery packets, documentation, and files. The role uses Net Access to retrieve lab and radiology reports and Total eMed to retrieve dictated reports when needed. Caregivers follow Standard Precautions and use personal protective equipment as required for procedures.

Requirements

High school diploma or GED.
Two years of clerical, customer service, or other relevant experience.
Knowledge of medical terminology gained through experience or formal coursework.
Basic math skills, including addition, subtraction, multiplication, division, and percentages.
Strong computer skills and working knowledge of Microsoft applications and email software.
Typing competency, including the ability to format, spell, punctuate, edit, and proofread.
Ability to remain in a stationary position for extended periods.
Ability to operate a computer and other office equipment.
Ability to travel throughout the hospital system.
Ability to communicate and exchange accurate information.
In some locations, ability to move up to 10 pounds.

Nice To Haves

Medical office or insurance experience.

Responsibilities

Answer and triage incoming phone calls; schedule appointments, diagnostic testing, and surgical procedures; obtain referrals and authorizations; maintain physician calendars; and perform other administrative duties.
Support clinic operations through direct involvement with physicians and nurses.
Facilitate patient access to Cleveland Clinic through direct appointment scheduling or by serving as a liaison between patients and other medical departments.
Resolve patient issues professionally and in a timely manner.
Take and relay phone messages clearly and concisely in accordance with Cleveland Clinic policy.
Assist with calendar, meeting, and travel arrangements and ensure required forms are completed.
Reschedule patients affected by physician out days in a timely manner.
Retrieve lab and radiology reports through Net Access and dictated reports through Total eMed as needed.
Verify and update patient demographic and insurance information.
Determine whether patients need referrals or authorizations and obtain them when necessary.
Obtain information such as the PCP, referring physician, and CPT/DX codes before entering requests into the referral module.
Enter the reason for every visit on appointments.
Communicate same-day add-on appointments to appropriate department personnel and secure authorization.
Complete and deliver surgery packets to OPS and Access Plus.
Maintain complete, up-to-date documentation and files, including product and service quotes.
Comply with the influenza prevention program, including annual vaccination or an approved exemption.
Follow Standard Precautions and use personal protective equipment as required for procedures.