Office Support Staff - Full-time

RIVER VALLEY BEHAVIORAL HEALTH•Albuquerque, NM

1d•Onsite

About The Position

New Mexico Solutions is seeking motivated, service-driven individuals who want to gain experience in Behavioral Health and build a long-term career with a mission-focused organization. This role is an excellent entry point into the field and provides exposure to clinical services, medical records, insurance processes, and direct collaboration with providers. New Mexico Solutions is a Certified Community Behavioral Health Clinic (CCBHC), expanding access to high-quality, integrated care across our communities. We are committed to clinical excellence, professional development, and creating real impact for the individuals and families we serve. This role performs essential administrative duties that keep our clinics running smoothly and ensure our patients receive timely, high-quality care. You will use office technology such as phones, email, and web-based systems to support daily operations.

Requirements

High school diploma/GED or at least 1 year office experience.
Proficient in Microsoft Word, Outlook, and Excel.
Excellent communication skills in all areas of office operations.
Knowledge of office equipment and front desk procedure.
Ability to conduct interviews and meetings and to manage time and prioritize projects.
Good writing and verbal skills.
Valid driver’s License—Required
Strong customer service mindset
Excellent organizational and time management skills
Comfort using technology and learning new systems
Desire to work in a mission-driven healthcare environment
Commitment to professionalism, confidentiality, and continuous improvement

Nice To Haves

One year experience in mental health or medical setting preferred.
Bilingual (Spanish) preferred.
CPR/First Aid - Preferred
CPI– Preferred

Responsibilities

Welcoming patients and visitors with professionalism and positivity
Answering and routing incoming calls
Assisting individuals in identifying their needs and connecting them to appropriate services
Answering general questions about services offered
Conducting reminder calls and patient outreach
Checking patients in and out for appointments, including fee collection
Scheduling, canceling, or modifying appointments
Assisting with vitals collection, prescription refill coordination, and prior authorizations
Creating and maintaining electronic medical records
Updating patient demographics and required documentation
Ensuring files meet regulatory and agency standards
Processing releases of information accurately
Verifying insurance eligibility
Entering and updating claims data
Assisting in resolving billing errors or denials
Learning funding source requirements
Providing respectful, inclusive service to diverse populations
Demonstrating a welcoming and non-judgmental approach
Supporting person-centered care practices
Participating in required training programs
Engaging in cross-training across departments
Developing foundational knowledge of behavioral health systems
Building skills that can lead to roles in billing, clinical services, case management, HR, compliance, leadership, and more