Office Support Specialist

Northside Hospital•Canton, GA

1d•Onsite

About The Position

Performs a wide variety of administrative, secretarial and clerical duties which directly support the overall operations of the department. Assignments are characterized by a high degree of knowledge and application of department policies, procedures and operation. Incumbent is expected to interpret and execute the duties and responsibilities of the job with only limited supervision and direction. Position is characterized by the ability to prioritize and organize multiple assignments. Incumbent may be expected to shift primary assignment and or location as needed in accordance with schedules and staffing needs. Arranges for efficient and accurate collection of information for orderly registration of patients. Collects and distributes patient information, billing information, and collection information. Makes patients aware of hospital policies and procedures. The duties of this position require the exercise of courtesy in speaking with patient and others to maintain sound community relations.

Requirements

High school Diploma or equivalent.
Two (2) years clerical / secretarial experience.
Excellent communication and people skills.
Level of proficiency in the use and application of Microsoft Word and Outlook.
Must complete Revenue Cycle Training and pass test within 3 months

Nice To Haves

Post high school education.
Prior physician practice or medical work experience.
Prior collections experience in a Medical Setting
Basic knowledge of insurance billing and collections procedures
CPAR or CHAA certified.

Responsibilities

Answer incoming lines
Handle or transfer call as appropriate
Schedule patient appointments
Schedule new and follow-up patient appointments
Obtain patient demographics, clinical indications, referring physician and/or patient specific preferences as applicable
Utilize print physician schedules to make appointments
Welcome and greet patients upon Check-In / Check-Out
Verify insurance and referring physician
Update applicable changes in scheduling system
Provide forms to patients for completion as well as procedure-specific brochure as applicable
Schedule return visit
Obtain medical records, insurance referral, and referring physician order for upcoming visit
Assemble packets for procedures
Assemble patient charts to include applicable hospital forms, patient’s medical records, referring physician orders, and insurance referrals as applicable
Medical Report Distribution (Electronic Export / Fax, US Mail, Hand Delivery)
Exporting (Northside H.I.S. & referring physicians)
Delivery of reports for in-house patients
File Management (Quality Review, Filing of Labs and Medical Reports, Purging of Records)
Retrieve and sort mail daily, open and process as appropriate
Transcription of medical reports, letters, or other physician correspondence
Accurate account identification
Selection of appropriate CPT(s) as indicated by physician or nursing personnel
Enter / Cancel patient charges
Obtain insurance referral for upcoming visit
Obtain insurance precert for hospital and physician billing group, for all applicable E&M and CPT codes
Obtain and coordinate referral authorization to outside specialists
Label and batch all precertification documentation for Northside’s Business office for scanning
Retrieve account type and authorization for Observation and Inpatients receiving services at CPM from STAR Financials
Forward charge sheet and business office face sheet to physician billing service
Charge Capture Analysis
Charge Entry Review
Precertification Review
Medical Chart Review
Cerner – Scheduling, Report Retrieval, Daily Reconciliation
McKesson Care Manager / Horizon Clinicals / STAR Clinicals – order / charge entry and cancellation
ViewPoint – Ultrasound / Physician Reports
STAR Financials – Patient account review
Outlook Web, G/P drives, Northside Intranet, Internet (Business use only)
Fusion Manager – Dictation Assignment / Search
Appropriate transfer of Inpatients
Deliver / Retrieve instruments to / from sterile processing
Courier lab specimens to the lab
Responsible for inventory and ordering of office supplies and equipment
Coordinates maintenance and repair.
Practices proper safety techniques in accordance with hospital and departmental policies and procedures.
Immediately reports any mechanical or electrical equipment malfunctions, unsafe conditions, or employee/patient/visitor injury-accident to Manager.
Promotes the continuous quality improvement process in all daily service issues and problem solving opportunities.
Communicates regularly with departmental staff on daily basis and keeps management informed.