Office Support Specialist I 2026-01380

State of Wyoming•Cheyenne, WY

4d•Onsite

About The Position

The Office Support Specialist I is the primary front-line representative and one of two main Office Assistants for the Wyoming Retirement System (WRS), providing essential customer service to WRS members and the public. This position manages the front desk, answers phones, handles walk-in inquiries, and determines the correct routing of all communications. Key administrative responsibilities include processing all incoming mail, including contributions to the state pension, and ensuring accurate data entry. Success in this role requires general knowledge of the plans administered by WRS, comprehensive knowledge of each department's policies and procedures, along with the proven ability to exercise independent judgment when appropriate.

Requirements

Knowledge of administrative and clerical procedures and systems
Excellent customer service skills
Knowledge of proper phone etiquette
Ability to multi-task and work independently
Knowledge of accurate record-keeping
Knowledge and understanding of the agency, and each respective division/program
Experience working with Microsoft Excel, Word, and Google Suite
Knowledge of data entry functions and how to properly utilize database systems.
Associate's Degree (typically in Business)
0-1 year of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant II
OR 2-4 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant II

Nice To Haves

Front desk/receptionist work experience

Responsibilities

Manages day-to-day operations of the Front Desk Department.
Reviews all incoming correspondence, documents, applications, etc.; initiates replies as appropriate; routes matters requiring action by staff.
Assists staff with mass mailings when necessary and completes special projects for department managers as needed.
Ensures outgoing mail has the proper documentation attached.
Main point of contact with Central Mail.
Process & review returned mail.
Receives and redirects incoming phone calls, takes messages, and assists WRS members, contractors, and the public.
Responsible for customer service, and answering questions on departmental services and functions.
Ensures the front desk always has coverage and is attended to at all times and assists all walk-ins.
Ask clarifying questions to ensure the correct answer is provided and/or routed correctly and handle customer complaints as needed.
Edit/change names, phone numbers, addresses, and beneficiaries when necessary.
Verify member account changes and modifications as needed.