Office Support Specialist II 2026-01416

State of Wyoming•Laramie, WY

3d•Onsite

About The Position

The Wyoming Department of Transportation (WYDOT) is seeking an Office Support Specialist II for the District Office in Laramie, Wyoming. This role involves performing administrative and support duties, including fiscal, clerical, and location-specific tasks, under limited supervision. The position primarily assists District Staff and other departments by providing support to help them achieve their daily, weekly, and yearly objectives. Laramie offers a balance of outdoor adventure and small-town charm with year-round activities and historical landmarks.

Requirements

Associate's Degree (typically in Business)
0-2 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Support Specialist I
OR 2-4 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Support Specialist I
Excellent customer service skills
Excellent oral and written communication skills
Experience with database management/learning management systems
Knowledge of invoice processing, purchase card reconciliation, and data entry for financial tracking
Office management skills, which require organizational, time management, and project management duties
Valid driver's license

Nice To Haves

Extensive customer service experience
Experience working with enterprise asset management software or database systems

Responsibilities

Serve as the primary point of contact for the District Office by answering phones, assisting walk-ins, and responding to public inquiries regarding WYDOT, Highway Patrol, road conditions, construction, and maintenance activities.
Professionally handle difficult or upset customers and resolve issues related to district operations and services.
Assist with district outreach and employee recognition efforts through event participation and photography support.
Perform administrative support duties including mail distribution, certified mail processing, notary services, and flag protocol responsibilities.
Coordinate scheduling and reservations for meeting rooms, classrooms, TLN rooms, and district vehicles.
Maintain and update district phone lists, organizational charts, and employee photo directories.
Provide general administrative support to district programs and personnel to assist in achieving district priorities.
Review and assist with employee timekeeping and payroll processes using PeopleSoft and Agile Assets systems.
Coordinate annual and material inventory reporting and ensure timely completion of required documentation.
Administer Asset Essentials functions including user account management, work order support, dispatcher duties, and troubleshooting assistance.
Provide technical and administrative support to supervisors and staff related to Agile Assets and other district systems.
Manage district building access systems, employee access credentials, and Rest Area camera system support.
Maintain records and coordination of state-issued cell phones and related communication services.
Support district safety programs and serve as secretary for the State Safety Committee by coordinating meetings, agendas, and meeting minutes.
Manage and track Damage Repair forms and related documentation, including coordination with supervisors, Highway Patrol, and Damage Repairs staff.
Assist with facilities and financial processes including invoices, purchase card releases, vouchers, work orders, and Accounts Payable documentation.
Support the District Traffic Program by maintaining permit records and assisting with traffic studies.
Assist Human Resources staff with onboarding activities and new hire documentation.