Office Support Specialist 2

Metropolitan Government of Nashville & Davidson County•Nashville, TN

6d•Onsite

About The Position

Looking for a Front Desk & Insurance Receptionist in a children’s dental office who provides friendly, compassionate support to children and families while managing scheduling, patient check-in/check-out, insurance verification, billing, and communication with patients, providers, and vendors. This role helps create a welcoming environment, ensures smooth daily operations, and assists families in understanding their dental benefits and treatment needs. This position receives and processes all medical records, insurance claims, and patient scheduling. The role involves releasing protected health and public information in accordance with MPHD policies and procedures, while at the same time providing efficient and friendly service to patients, physicians, other healthcare professionals, insurance companies, and other designated customers. The position also assists in responding to TOSHA record audits, performs top-level customer service, and other front desk duties as required.

Requirements

High school diploma.
Five ( 5 ) years of increasingly responsible clerical/administrative experience.
Successful candidates will demonstrate the ability to work with multicultural communities.
Valid driver’s license, use of personal vehicle, and maintenance of valid personal vehicle insurance as required by Tennessee Law.

Nice To Haves

Bilingual (Spanish /English)
Previous experience as a medical records clerk or release-of-information clerk preferred
Familiarity with TennCare and Marketplace insurance coverage.
Experience using the Eaglesoft dental management system.

Responsibilities

Receive and process all medical records, insurance claims, patient scheduling.
Release protected health and public information in accordance with MPHD policies and procedures.
Provide efficient and friendly service to patients, physicians, other healthcare professionals, insurance companies, and other designated customers.
Assist in responding to TOSHA record audits.
Perform top-level customer service and other front desk duties as required.
Performs varied professional-level administrative work.
Coordinates various clerical and administrative activities within the department.
Interprets policies, rules, and regulations as required.
Analyzes and recommends methods for improving workflow in areas such as record-keeping systems, form control, and general office operations.
Makes initial review of complaints and resolves those that fall within delegated authority.
Gathers relevant statistical, financial, and related data used for planning and decision-making.
Coordinates closely with local programs for best patient care, maintain strong working relationships with external agencies such as Healthy Start, Department of Child Services (DCS), and Nashville General Hospital.
Develops and recommends courses of action open to the department and analyzes their probable consequences.
Manage credentialing for healthcare providers, onboards new vendors.
Train staff on varied computer programs.
Update all OSHA guidelines and Oral Health protocols.
Manage Occupational Radiation Exposure reporting, oversee medication inventory and ordering for the office.
Handles complaints and inquiries, both in person and by telephone.
Maintains crucial records and disseminates information as necessary.
May perform responsible work in all areas of a Customer Service Center.
Performs in any area of the Customer Service Center, depending upon staffing levels, emergency needs, or other factors.
Assists Customer Service Center employees with unusual or difficult situations.
May serve as a liaison between customers and the Privacy Officer.
May serve as a liaison between departments and vendors.
May oversee, coordinate, and participate in the maintenance of complex records.
Requisitions, checks, and issues supplies.
Tabulates and records figures.
Collect payments, maintain the daily cash drawer, and ensure the closeout and deposit.
Processes and maintains personnel or other vital records.