Office Support Manager

Internova Travel Group • Atlanta, GA

9d • Onsite

About The Position

Global Travel Collection (GTC), part of Internova Travel Group, is the most influential collection of international luxury travel agencies. More than 1,500 GTC advisors are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. GTC’s combined global leverage translates into value, recognition and preferential treatment for its world traveler clients. The overall responsibility of this role is to provide administrative and operational management of the physical office and local Advisors. Oversee the day-to-day running of the office community and facilities to ensure a positive, productive physical environment and local support. Key Focus: Day-to-day office operations; issue escalation; triage support.

Requirements

• Bachelor’s degree or equivalent experience preferred
• 2+ years of experience in an office support management role
• Excellent customer service skills
• Excellent verbal and written communication skills with strong interpersonal communication skills in all modes of communications, whether by phone, email, or in person
• Proficient in use of Microsoft Office Suite to include MS Word, MS Excel, MS PowerPoint and MS Outlook
• Fundamental knowledge of the travel industry and all tools necessary to fully support the staff and Advisors
• Strong team player, organizational skills, self-motivated, driven, and flexible
• Ability to think ahead, anticipate problems and risks
• Ability to work independently, follow through and complete tasks
• Work effectively in a fast-paced environment
• Ability to multi-task to ensure that every matter assigned is addressed timely and appropriately, always meeting deadlines

Nice To Haves

• Familiarity and experience with GDS strongly recommended, but not required; willingness and dedication to become GDS proficient
• Accounting back-office knowledge a plus

Responsibilities

• Maintain a safe, clean, comfortable and respectful work environment.
• Maintain functionality of office equipment.
• Monitor and manage general office supplies.
• Handle all incoming mail and address or distribute accordingly for the office.
• Monitor commission checks and expenses for the office.
• Schedule and manage vendor visits.
• Coordinate on-site training sessions with training team.
• Manage multiple calendars which includes a high volume of vendor meeting scheduling, coordinating and confirmation, vacation schedules/coverage, events and milestones, etc.
• Daily opening/closing, general operations, and management of the office where applicable.
• Monitor general office email box and manage leads/requests.
• Scan, send and obtain approval from Director for rent statements, Fed Ex, and other office bills.
• Communicate with building management regarding facility issues, repairs, etc.
• Ship documents and packages for advisors and distribute incoming mail and packages.
• Schedule service calls for office vendors such as LDI, Pitney Bowes, shredding, and e-waste.
• Assist with issues regarding the computers and phone before escalating to the PCHelp & Telecom departments.
• Ensure a sense of community.
• Provide overall triage support or guide and direct IC to appropriate departments.
• Ensure proper communication of and adherence to GTC policy and processes.
• Log all checks with advisors DK # / or invoice #.
• Identify correct advisor with commission payment thru email blasts to both offices.
• Send Weekly FEDEX into HQ with logged checks.
• Log all FEDEX bills with advisor branch # and send to Accounts Payable.
• Assist Advisors with NMI.
• Coordinate client events.
• Organize charity drives.
• Decorate office for holidays.
• Organize office events and meetings.
• Sending out emails for all holidays in keeping with Company Culture of Diversity, Equity & Inclusion.

Benefits

• This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: Associate degree