Office Services - Office Services Support

Burnet, Duckworth & Palmer•Calgary, AB

3d•Onsite

About The Position

The Office Services Support role is integral to the firm's daily operations, providing support across reception, mailroom services, meeting and event preparation, office supply management, and general office functions. Working collaboratively as part of a team, the incumbent helps maintain a welcoming, organized, and professional environment for clients, lawyers, staff, and visitors. Committed to service excellence, this role delivers seamless operational support and contributes to a positive experience for all those who interact with the firm.

Requirements

High school diploma
Previous experience in customer service, hospitality, office services, or professional services environment
Proficiency in the use of computers and working knowledge of OneNote and Microsoft Office Suite applications, including Outlook and Excel
Ability to lift and move items weighing up to 15kg
Exceptional written and oral communication skills; ability to communicate effectively with individuals at all levels in the organization
Ability to work effectively with others to achieve firm-wide goals; flexible, courteous, and supportive of teammates
Demonstrates a consistent positive, constructive, can-do attitude
Adaptable; embraces need for change and able to modify behaviour as appropriate
Exhibits passion about role and has the stamina and endurance to handle workloads. Productive in a fast-paced environment while still maintaining a healthy work/life balance
Commitment to setting and achieving and/or exceeding individual, team, or Firm goals
Ability to identify problems, solve them, act decisively, and show good judgement
Ability to work effectively within a variety of situations, readily adapting to on-going changes
Must be legally eligible to work in Canada

Responsibilities

Provide reception coverage and backup support as required
Coordinate the setup and preparation of boardrooms and meeting spaces, including furniture arrangements, audiovisual equipment, catering, and post-meeting or post-event cleanup
Prepare coffee and other beverages for clients and internal meetings as needed
Process incoming and outgoing mail, including sorting, distributing, and handling regular and registered mail
Coordinate courier services, including tracking, processing, and arranging deliveries and pickups
Order, receive, unpack, and restock office and kitchen supplies
Monitor and maintain the cleanliness and organization of kitchen areas and shared office spaces
Provide backup support for photocopying, scanning, binding, and other document production services for lawyers and support staff
Submit and coordinate building maintenance requests through the designated online portal and liaise with service providers as required
Assist with a variety of Office Services functions and provide coverage and support to team members as needed
Other duties and responsibilities as required