Office Support I 37.5 FT

Lancaster County•Lancaster, PA

6d•Onsite

About The Position

This is moderately complex clerical work providing reception coverage involving customer service in a variety of forms including: answering and directing phone calls; receiving clients, visitors and other members of the public; communicating with staff; providing clerical support for all Divisions of Adult Probation and Parole Services. An employee in this position performs clerical work involving the need for strong communication skills both verbal and written, ability to follow directions, strong organizational skills, attention to details, and the ability to multitask.

Requirements

Education equivalent to completion of high school including course work in standard business practice office procedures or equivalent.
Must possess some experience in clerical and/or typing experience in an administrative, professional or judicial setting; or any combination of acceptable education and experience which has provided the knowledge, skills, and abilities cited below.
Knowledge of English grammar, spelling and punctuation.
Knowledge of standard office practices and procedures.
Excellent organizational skills.
Strong communication skills.
Ability to operate office equipment such as personal computer, scanners, photocopiers, fax machines, etc.
Ability to make decisions based on well-defined policy and procedures.
Ability to organize workload, establish priorities, and complete clerical processing requirements.
Ability to establish and maintain effective working relationships with staff, visitors, clients, and representatives from other agencies.
Must pass a criminal background check.
Ability to sit, sometimes for long periods of time.
Ability to operate a computer or laptop.
Ability to lift and move files weighing up to 10 pounds.
Ability to provide own transportation to and from meetings and other job-related appointments in a timely manner and ability to access those locations with reasonable accommodations.

Responsibilities

Provide reception and telephone coverage for the office.
Research information in computer program, and direct clients and visitors accordingly.
Make copies of forms needed for the front desk and print out daily reports and schedule changes.
Perform various clerical tasks to include: court run, retrieving/distributing mail and e-faxes, shredding confidential paperwork.
Perform other duties and miscellaneous tasks as signed or directed by Supervisor, including providing support for special projects, operational needs, and departmental priorities.
Perform related work as required.