Distribution Office Support I

Lennox International • Stuttgart, AR

1d • $34,000 - $44,000 • Onsite

About The Position

Provides clerical and administrative support for the distribution center. Maintains reports, logs, and documentation, supports compliance and safety activities, monitors inbound shipments and inventory-related issues, and delivers timely customer service to internal and external customers.

Requirements

• High school diploma or equivalent combination of education and experience required.
• Knowledge of customer service principles and processes, including meeting quality standards and customer satisfaction.
• Good verbal and written communication skills.
• Proficiency with Microsoft Office, including Excel, Word, and PowerPoint.
• Experience with general office applications and SAP, including running queries, preferred.

Nice To Haves

• HVAC industry experience preferred.

Responsibilities

• Provide clerical and administrative support for the distribution center.
• Develop and maintain logs, reports, audit processes, SOX controls, and performance metrics to help prevent picking and shipping errors.
• Coordinate safety training records, documentation, communications, and postings to support corporate and OSHA compliance.
• Track and record inbound shipment arrival, duration, and departure times.
• Notify management of potential detention charges and resolve inbound documentation discrepancies.
• Provide timely customer service to internal and external customers.
• Initiate inbound vendor and in-transit freight claims, including serial number discrepancy investigations.
• Coordinate the disposition of damaged products and other related support activities.
• Monitor non-conformance related to standard operating procedures (SOPs), processes, packaging, vendor cross-references, and UPC issues.
• Participate in special projects and other duties as assigned.

Benefits

• tuition reimbursement
• medical, dental, and vision insurance
• prescription drug coverage
• 401(k) retirement plan
• short-term disability insurance
• 8 weeks paid birthing leave
• 2 weeks paid bonding leave
• life and long-term disability insurance
• 12 days paid time off
• 2 paid well-being days
• 1 paid volunteer day
• 12 paid holidays
• 3 floating holidays per year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED