Office Support Coordinator

Chimes•Exton, PA

8d•Onsite

About The Position

Our vast array of services — educational, employment, vocational, residential, habilitative, and behavioral health — are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve — those who receive and those who reap the benefits of our innovative, responsive solutions. This position has the responsibility to oversee Clinical Support Services (CSS) staff members to ensure that all routine CSS functions are performed quickly and efficiently. The Office Support Coordinator will be responsible for training and supervision of CSS staff to ensure staff effectively conduct their work responsibilities. The Office Support Coordinator must be able to perform any clinical support job responsibilities when necessary. CSS processes include handling referrals, intakes, benefits, and eligibility verification, front desk reception, scheduling, assisting programs with billing reports, authorization management, and psychiatrist support.

Requirements

HS diploma required
2 years of experience in Intake and or/clinical support services for a health provider.
Good overall understanding of clinical needs and policies in a behavioral health setting.
Pennsylvania Child Abuse, Criminal and fingerprint-based federal criminal history; Verification that employee is not on any Medicaid/Medicare Exclusion list

Nice To Haves

Bachelor's degree or Associate's degree preferred

Responsibilities

Maintain accurate records of billable services provided and submit records promptly as dictated by the program
Responsible for complying with facility and departmental policies and procedures
Complete other responsibilities as assigned by the Director of Clinical Support Services
Complete all personally required training as per the Professional Development Plan
Submit to Human Resources promptly copies of all required documentation regarding degrees, licenses, certifications, clearances, and formal training
Assist in the completion of outcome measures as dictated by the Director
Monitor own service delivery
Maintain quality documentation of service delivery
Responsible for compiling statistics to be used for Performance Improvement
Monitors service activities on a daily, weekly, or monthly schedule for occurrences and trends that affect the quality of client services and the delivery of those services
Works cooperatively with other department personnel in appropriately integrating into the agency-wide Performance Improvement, and assists other departments in understanding the reporting documentation and its use
Monitors services for under-utilization, over-utilization, or inefficient scheduling of services
Audits time cards against service delivery units (when applicable)
Compiles weekly and monthly reports for the census, Referral Management, and Performance Improvement
Responsible for auditing and reporting to the appropriate service delivery persons any problems incurred with current authorizations or verifications
Performs quality assurance internal audits of records
Tracks the status of identified problems to ensure improvements or resolution
Responsible for generating and maintaining quality control logs
Maintain professional relationships with clients, agencies, and community support service representatives
Responsible for participation and communication of interagency rapport with clinical services, the business department, psychosocial services, and administration
Maintain professional relationships with agencies, commercial insurance companies, and managed care entities
Identify and report departmental needs as relevant
Identify areas where clinical information systems require updates and development
Maintain an effective working relationship with the Information Technology department and our clinical database software provider to meet the current and evolving clinical goals of the company
Will participate in at least one committee as dictated by the Director
Minimize unnecessary costs and expenditures
Maintain accurate payroll records and submit to supervisor/Director bi-weekly (or as program dictates)
Submit valid expense reimbursement requests promptly
Oversight of clinical support functions agency-wide
Participate in individual and/or peer supervisor meetings, as well as all program staff meetings
Maintain availability for consultation with CSS regarding standard operating procedures and clinical information systems
Orient all new CSS staff to the agency policy and procedures, CSS Standard Operating Procedures (SOP), and licensure/ regulatory/ contractual demands of the agency
Train new CSS staff on any data entry, data collection, and report retrieval required by their job duties
Design and revision of agency client-related documents to ensure standardization and accessibility to staff
Maintain own personnel file with current clearances and training/CEU documentation