Office Support Clerk- WRC

Oakland County • Madison Heights, MI

2d • $41,280 - $55,308 • Onsite

About The Position

Oakland County is seeking an organized and detail-oriented individual with strong computer skills to join their Water Maintenance unit as an on-site Office Support Clerk. This role is crucial for supporting the daily operations of the unit by performing clerical tasks, assisting the public, and ensuring records and documents are accurate and complete. The position is not eligible for a hybrid schedule and is computer-based within a typical office environment.

Requirements

• Be a high school graduate or have a certificate of successful completion of the General Educational Development (GED) Test.
• Have had at least six (6) months of full-time clerical work experience.
• Ability to communicate with the public in a clear, polite, and courteous manner.
• Reasonable knowledge of grammar, spelling, punctuation, and arithmetic.
• Reasonable ability to follow oral and written instructions.
• Reasonable ability to write legibly.
• Reasonable skill and ability in operating a variety of office machines such photocopiers, computer printers and fax machines.
• Reasonable ability to make routine decisions in accordance with departmental policies and procedures.
• Reasonable ability to utilize current word processing, spreadsheet, database, e-mail, and Internet software.
• Ability to communicate to accurately convey information, using tact and diplomacy.

Nice To Haves

• Coursework, training, and/or experience in office support methods and technology.

Responsibilities

• Perform clerical and office duties of moderate difficulty in an on-site, computer-based environment.
• Assist customers over the phone and through letters using tact and diplomacy.
• Use Microsoft Office and department-specific software to prepare letters, customer notices, documents, labels, and envelopes.
• Provide administrative support to supervisors and co-workers to keep the office running smoothly.
• Search and retrieve records, input data, and review for accuracy against source documents.
• Correct errors or omissions to ensure complete accuracy of records.
• Apply judgment and knowledge gained on the job to resolve unusual deviations from office practices.
• Utilize countywide and department-specific software to complete daily assignments.
• Greet, register, and assist clients and the public in filling out forms, questionnaires, and applications.
• Refer clients and forward messages to proper parties.
• Respond to various inquiries by phone, email, and in person, using knowledge of the computer system and paper files to research and retrieve information.
• Confer with division personnel as needed to provide complete responses.
• Compose and type general letters and memoranda from rough drafts or general instructions, involving the assembly of data from computer and paper file or record sources.
• Input text and data to computer database forms using correct printed source documents or scanned bar code information.
• Review information for accuracy and correct as required.
• Provide in-depth information about programs and services available through the department, referring as needed to updated reference documents and fee listings.
• May scan and use bar code information to locate and track documents on the computer.
• Schedule appointments or interviews by consulting a computer system or paper list, time schedule, or other record, or by contacting the appropriate parties.
• Review and keep an updated copy of reference listings of personnel and services available for referral.
• Review fee listings, time/date/location schedules and facility available listings to obtain information for citizens or employees.
• Address various forms, envelopes, packages, etc., using a personal computer and printer.
• Sort, open, and distribute in-coming mail and departmental materials.
• File various reports, documents, correspondence, etc., following standardized office procedures.
• Operate various office machines such as fax, computer printers, duplicating equipment, and typewriters.
• Utilize current Countywide and/or department specific software to complete assignments.
• May orient new personnel.

Benefits

• Competitive pay
• Comprehensive benefits
• Opportunity to do meaningful work that matters
• New hire benefits and employee perks information available at: https://www.oakgov.com/government/human-resources/benefits/new-hire
• Stable and supportive work environment
• Professional development
• Generous education assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED