Office Support Clerk - Senior

Oakland County•Pontiac, MI

1d•$41,241 - $55,256•Onsite

About The Position

Oakland County is more than just a workplace. It is a place where you can make a real difference. As one of Michigan’s leading public service organizations, we are committed to strengthening communities, delivering essential services, and improving the quality of life for nearly 1.3 million residents. When you join our team, you become part of a mission-driven workforce guided by integrity, innovation, and a passion for public service. We offer competitive pay, comprehensive benefits, and the opportunity to do meaningful work that matters. Apply today and help shape the future of Oakland County, where we are All Ways Moving Forward. For more information about Oakland County benefits and employee perks, please visit: https://www.oakgov.com/government/human-resources/benefits/new-hire General Summary $41,241 - $55,256 This position is full-time onsite Looking for a role where you can combine customer service, organization, and technology skills to support important County operations? In this position, you’ll play a key role in keeping daily operations running smoothly by assisting the public, managing records and documents, and providing dependable administrative support in a fast-paced environment. Your attention to detail, professionalism, and ability to communicate effectively will make a direct impact on both internal teams and the community we serve.

Requirements

Be a high school graduate OR have a certificate of successful completion of the General Educational Development (GED) Test.
Have had at least two (2) years of full‑time clerical work experience.

Nice To Haves

Thorough ability to communicate in a clear, polite, and courteous manner.
Coursework, training, and/or experience in office support methods and technology.
Considerable knowledge of grammar, spelling, punctuation, and arithmetic.
Considerable ability to follow oral and written instructions.
Considerable skill and ability in operating a variety of office machines such photocopiers, computer printers and fax machines.
Considerable ability to make routine decisions in accordance with departmental policies and procedures.
Considerable ability to utilize current word processing, spreadsheet, database, e-mail and Internet software.

Responsibilities

Provide professional reception and customer service support while assisting the public with questions, information, and requests using tact and diplomacy
Utilize Microsoft Office and department-specific software applications to complete daily assignments and maintain accurate records
Receive, review, and process large volumes of paper documents and electronic files with a high level of accuracy and attention to detail
Search, retrieve, input, and verify data within computer systems while identifying and correcting errors or missing information
Support departmental operations by preparing documents, maintaining files, and assisting with administrative processes
Exercise independent judgment to resolve routine issues and address unusual discrepancies or deviations
May serve as the primary administrative support for an operational unit, helping ensure efficient daily workflow
Greets, registers, and assists the public in filling out forms, questionnaires, and applications.
Refers clients and forwards messages to proper parties.
Provides in-depth information about the programs and services available through the Pretrial & Justice Services department, referring as needed to updated reference documents and fee listings.
Responds to various public inquiries and complaints by phone and in person, using knowledge of the computer system and traditional paper files to research and retrieve information.
Confers with co-workers as needed to provide complete responses.
Performs document production.
Composes and types general letters and memoranda from rough drafts, forms, or general instructions, involving the assembly of data from computer and paper file or record sources.
Initiates and completes documents for formal approval, according to department procedures.
Exercises judgement to determine if requesting individuals are authorized to receive certain types of information.
Inputs text, data, and codes into computer database using correct printed source documents or scanned bar code information.
Reviews information for accuracy and corrects as required.
Conducts research when forms are incomplete, or data is unclear, and updates the information accordingly.
Sorts, opens, and distributes in‑coming mail and departmental materials.
Scan and use bar code information to locate and track documents on the computer.
Schedules appointments or interviews by consulting a computer system or paper list, time schedule, or other record, or by contacting the appropriate parties.
Reviews and keeps an updated copy of reference listings of personnel and services available for referral.
Addresses various forms, envelopes, packages, etc., using a personal computer and printer.
Files various reports, documents, correspondence, etc., following standardized office procedures.
Operates various office machines such as fax, computer printers, and duplicating equipment.
Utilizes current countywide and/or department specific software to complete assignments.
Orients, trains, checks, and assigns work to student and office support personnel.