Office Support Clerk Senior - Personal Protection Order Office

Oakland County • Pontiac, MI

46d • Onsite

About The Position

Oakland County is seeking a detail-oriented administrative professional to serve as an Office Support Clerk Senior in the Personal Protection Order Office. This role involves providing exceptional customer service to the public and law enforcement, processing and maintaining large volumes of electronic records with high accuracy, and supporting daily department operations. The ideal candidate thrives in a fast-paced environment, takes pride in providing excellent customer service, and enjoys balancing a variety of administrative responsibilities. This position offers the opportunity to make a meaningful impact by assisting residents and stakeholders, develop expertise in specialized systems, and build valuable administrative, technical, and customer service skills.

Requirements

• Be a high school graduate OR have a certificate of successful completion of the General Educational Development (GED) Test.
• Have had at least two (2) years of full-time clerical work experience.

Nice To Haves

• Thorough ability to communicate in a clear, polite, and courteous manner.
• Coursework, training, and/or experience in office support methods and technology.
• Considerable knowledge of grammar, spelling, punctuation, and arithmetic.
• Considerable ability to follow oral and written instructions.
• Considerable skill and ability in operating a variety of office machines such photocopiers, computer printers and fax machines.
• Considerable ability to make routine decisions in accordance with departmental policies and procedures.
• Considerable ability to utilize current word processing, spreadsheet, database, e-mail and Internet software.

Responsibilities

• Serve as a key point of contact for the public and law enforcement, providing exceptional customer service and accurate information with professionalism, tact, and diplomacy.
• Greet and assist visitors, answer inquiries, and help resolve questions by providing detailed information regarding department policies and procedures.
• Perform a variety of administrative and clerical support functions using Microsoft Office and department-specific software applications.
• Review, process, and maintain large volumes of electronic records with a high degree of accuracy and attention to detail.
• Search, retrieve, enter, verify, and update data to identify and correct errors, omissions, or discrepancies.
• Prepare, organize, and maintain documents, records, and files in accordance with departmental procedures.
• Support daily department operations by exercising sound judgment, identifying unusual situations, and taking appropriate action to resolve issues.
• Provide administrative support to an operational unit and assist with a variety of office functions as needed.
• Utilize countywide and department-specific technology systems to complete assignments efficiently and accurately.
• Greet, register, and assist the public in filling out forms, questionnaires, and applications.
• Refer clients and forward messages to proper parties.
• Provide in-depth information about the programs and services available through the Pretrial & Justice Services department, referring as needed to updated reference documents and fee listings.
• Respond to various public inquiries and complaints by phone and in person, using knowledge of the computer system and traditional paper files to research and retrieve information.
• Confer with co-workers as needed to provide complete responses.
• Compose and type general letters and memoranda from rough drafts, forms, or general instructions, involving the assembly of data from computer and paper file or record sources.
• Initiate and complete documents for formal approval, according to department procedures.
• Exercise judgement to determine if requesting individuals are authorized to receive certain types of information.
• Input text, data, and codes into computer database using correct printed source documents or scanned bar code information.
• Conduct research when forms are incomplete, or data is unclear, and update the information accordingly.
• Sort, open, and distribute in-coming mail and departmental materials.
• Scan and use bar code information to locate and track documents on the computer.
• Schedule appointments or interviews by consulting a computer system or paper list, time schedule, or other record, or by contacting the appropriate parties.
• Review and keep an updated copy of reference listings of personnel and services available for referral.
• Address various forms, envelopes, packages, etc., using a personal computer and printer.
• File various reports, documents, correspondence, etc., following standardized office procedures.
• Operate various office machines such as fax, computer printers, and duplicating equipment.
• Utilize current countywide and/or department specific software to complete assignments.
• Orient, train, check, and assign work to student and office support personnel.

Benefits

• Competitive pay
• Comprehensive benefits
• Opportunity to do meaningful work that matters
• New hire benefits and employee perks (details available at https://www.oakgov.com/government/human-resources/benefits/new-hire)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED